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I get a lot of errors like this on a workflow…default timeout exceeded, but Total Duration is 0 and no steps have been executed. Typically when I re-run these, they work fine. Can someone suggest how to troubleshoot this? I can’t figure out a pattern. It’s also typically not the first workflow called in a while that encounters issue (so not a cold start issue).
This workflow is triggered by submission of a Jotform form (manual webhook). The timeout is set to 108s, memory to 256 MB. The workflow just has some python code which will eventually make a call to an external API (Salesforce), however I have reason to believe that this type of error (an example) does not make it to the actual API call, given that I have no record of a request on the Salesforce side. I would have also expected a non-zero Total Duration. I guess I could also add some logging statements to see if there were portions of the Python code that were executed.
Hmm I would highly suspect the error could be related to the Salesforce API request. Timeouts can happen when there is some kind of failure when connecting to the API endpoint