How to Resolve a Connection Error in NetSuite Setup?

Bugs
1

This topic was automatically generated from Slack. You can find the original thread here.

Hi team! I’m trying to set up a NetSuite connection but am running into the following error. Could someone help me diagnose what’s going wrong?

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Thanks , I can reproduce this. I’ll check with the team and get back to you soon

3

Thank you!

4

Hi , we have checked this and it seems that you need to create a Custom OAuth Client for NetSuit on Pipedream. Here’re the steps:

  1. On Pipedream, follow this guide to access the Custom OAuth Client UI and start creating the OAuth Client. On the create Custom OAuth Client popup, make sure to copy the Redirect URI, you will need this on the second step
  2. On NetSuite, follow this guide to create a new OAuth Client for Pipedream, make sure to paste the Redirect URI (from step 1) to the Redirect URI the Authentication tab.
    a. After you created the OAuth Client on NetSuite, they will present you with the Client ID and Client Secret, make sure to copy/notes these fields
  3. On Pipedream Custom OAuth Popup, paste the Client ID and Client Secret you got from Step 2, then click Save to create a new Custom OAuth client
  4. After creating Pipedream Custom OAuth client for NetSuite, go back to your Pipedream Workflow Builder UI/Pipedream Account UI and connect your Netsuit account using the Custom OAuth Client you just created
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cc

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Thanks Leo! :pray:

We actually already have a Custom OAuth Client set up for NetSuite, but we’ve noticed something odd: the client_id in the auth URL that Pipedream generates always includes a trailing “+” character

I updated the client ID in our Custom OAuth Client config just in case it came from our side, but the issue still persists

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Also, a quick question on setup for our customers: we have multiple clients, each with their own NetSuite instance, and they’ll all need to connect via Pipedream. Is it possible to create multiple Custom OAuth Client configs for NetSuite within the same Pipedream workspace, or is there a recommended pattern for handling separate NetSuite accounts that each need their own OAuth credentials?

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Hey @U09N7G9Q62J, any chance I could get an update on this? Thanks! :pray:

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Hi , sorry for the late response.

I’m taking a look at this and will get back to you very soon

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Thanks so much!!

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Is it possible to create multiple Custom OAuth Client configs for NetSuite within the same Pipedream workspace
• It is possible to have multiple Custom OAuth Client in your Pipedream workspace, you can name each Custom OAuth Client following your Client’s name
or is there a recommended pattern for handling separate NetSuite accounts that each need their own OAuth credentials?
• No recommendation, you can create one Custom Oauth Client for each

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We actually already have a Custom OAuth Client set up for NetSuite, but we’ve noticed something odd: the client_id in the auth URL that Pipedream generates always includes a trailing “+” character

I updated the client ID in our Custom OAuth Client config just in case it came from our side, but the issue still persists
Could you try again now so that I can check the log on our side?