user-1
(User 1)
December 9, 2023, 1:29am
1
user-1
(User 1)
December 9, 2023, 1:29am
2
Hi , I haven’t heard an update from Zoom about that. It helps the most when they hear this is an issue from customers like you. If you’re willing, I’d recommend reaching out to their support
user-1
(User 1)
December 9, 2023, 1:29am
3
So I can do that. But this workflow was working for us over the past 18 months without issue, but now all of the sudden isn’t.
user-1
(User 1)
December 9, 2023, 1:29am
4
Any idea if something else has changed, too?
user-1
(User 1)
December 9, 2023, 1:29am
5
Can you share the exact error you’re seeing? Happy to help look into that
user-1
(User 1)
December 9, 2023, 1:29am
6
I guess it’s still an issue with authenticating as my admin account
user-1
(User 1)
December 9, 2023, 1:29am
8
got it. I can share the scopes we request for that app if that’s helpful. But yes, that does look like an issue with your Zoom permissions
user-1
(User 1)
December 9, 2023, 1:29am
10
I can’t actually edit any scopes/things for my account though because I’m an admin
user-1
(User 1)
December 9, 2023, 1:29am
11
I should be able to “do anything”
user-1
(User 1)
December 9, 2023, 1:29am
12
But as I mentioned, I couldn’t even install the app as an admin
user-1
(User 1)
December 9, 2023, 1:29am
13
I had to login as the account owner
user-1
(User 1)
December 9, 2023, 1:29am
14
I think Zoom may only allow some permissions for owners, which may be a part of the issue (@U052C338AQKdo y’all know if that’s the case?). I wish they returned a more specific error message noting the problematic scopes.
user-1
(User 1)
December 9, 2023, 1:29am
15
I set this up entirely and had it working as an admin 18 months ago
user-1
(User 1)
December 9, 2023, 1:29am
17
I hear you. I think Zoom may have changed something on their end, and it’s hard for us to tell exactly what
user-1
(User 1)
December 9, 2023, 1:29am
18
But now I was unable to do this (again, logged in as an admin)
user-1
(User 1)
December 9, 2023, 1:29am
19
I’ll try to see if I can get ahold of anyone over there