How Can I Stop Being Billed for a Platform Charge After Closing My Account?

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1

This topic was automatically generated from Slack. You can find the original thread here.

I closed my user account over 2 months ago but I’ve just been billed yet again for 0 usage, 0 users and 1 platform. How can I get rid of this platform charge when I no longer have an account?

2

I’m sorry to hear that you’re experiencing billing issues after closing your account. Please visit https://pipedream.com/support for more support options and to get in touch with the Pipedream team to resolve this issue.

3

That doesnt help me because I can’t raise a support ticket because I NO LONGER HAVE AN ACCOUNT!!! Can a human from Pipedream please intervene here :disappointed:

4

cc - do you know someone who could help me?

5

Yeah DM’ing you

6

Just an FYI for others who find this thread. You don’t need an account to raise tickets on https://pipedream.com/support . We allow anonymous tickets to be raised explicitly for reasons like this (login issues, billing issues, etc)

7

Yes sorry - I see you are right. You might want to rethink the UX of this because on first glance it definitely looks like you need to upgrade the plan to get support

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