Conditional Zendesk trigger

Hi, I have created a trigger from Zendesk for new tickets, however, I want to add a condition so only assigned tickets are part of the trigger logic. Is this possible and how can I make this work?


Hi @davidbloom

First off, welcome to the Pipedream community. Happy to have you!

At this time it’s not possible to add filters on the trigger itself, but this is definitely possible with the Filters pre-built action or in Node.js code steps with the $.flow.exit() method.

Here’s a short video that shows how to use the Filters action to exit a workflow at random: Speed Run #9 - Send promotion emails with Shopify orders at random - YouTube

CleanShot 2022-08-01 at 09.44.11

But in your case, you can create a Filter on the Zendesk ticket’s status, where the status is equal to assigned.

Hope this helps!