Relevance AI Scaled Integrations Fast with Pipedream
Josh Jackson
Product Manager at Relevance AI
About Relevance AI
Relevance AI is the home of the AI workforce - empowering domain experts to deploy intelligent agents that deliver human-quality work across diverse teams and use cases. The platform enables teams to seamlessly operationalize AI within their existing tools and workflows, making sophisticated agentic automation accessible and impactful. To truly deliver on this vision, deep integration with third-party systems is not optional; it's essential. Integrations are foundational to automation, allowing AI Agents to interact with tools users already rely on. Without this connectivity, even the most capable AI Agents fall short of their potential.
The Problem
As Relevance AI scaled, they faced mounting pressure to support a broader set of integrations. The product team had already built around 50 integrations in-house, but it was clear this approach wouldn't scale. Key services their customers needed, like Airtable and Stripe, were missing. And every internally built integration brought with it an ongoing maintenance burden. For a fast-moving startup, the engineering overhead and competing priorities made it difficult to keep pace with demand.
Josh Jackson, Product Manager at Relevance AI, knew they needed to rethink their integration strategy. They conducted a thorough vendor assessment, exploring a range of integration platforms. Many tools promised breadth, but few could match it with the usability Relevance AI required. They needed a solution that would allow them to move quickly, scale seamlessly, and reduce the long-term engineering load.
The Solution
Pipedream Connect stood out in the vendor evaluation process due to its combination of integration depth, ease of use, and developer-friendly interface. Within just four weeks, Relevance AI had enabled their customers to make custom API calls through Pipedream's API Proxy. Within another four weeks, the team had implemented over 7,000 pre-built actions across over 2,000 apps.
The impact was immediate and substantial.
"Pipedream has massively accelerated our ability to offer integrations to customers. Before, we’d built around 50 in-house; now we’re able to offer over 2,000. That kind of scale would have taken months without a platform like Pipedream. It transformed what we can deliver, and how quickly we can move."
— Josh Jackson, Product Manager at Relevance AI
This shift enabled Relevance AI to drastically scale their integration capabilities while avoiding the engineering overhead that had previously limited their velocity. By embedding Pipedream into their architecture, they delivered faster, covered more tools, and better met the complex needs of their customers.
"Every integration we built in-house also came with ongoing engineering overhead. Partnering with Pipedream gave us a way to move quickly while offloading that maintenance overhead."
By offloading ongoing support and updates to Pipedream, Relevance AI's engineering team could focus on core product development rather than constantly managing third-party APIs.
Beyond developer efficiency, Connect directly impacted the business by lowering the technical barrier to entry for building Agents within Relevance's platform. With the deep library of API connectors, customers can plug and play with pre-built steps, making it possible to automate complex workflows without touching a line of code. The ease of use immediately helped increase customer adoption and growth.
"Pipedream lets startups go from 0 to 1 overnight. It’s the kind of leverage that makes a real difference when you’re moving fast and need to deliver value immediately."
By partnering with Pipedream, Relevance AI was able to solve a critical scaling challenge and better serve their growing customer base with fast, flexible, and reliable integrations.