Update Ticket with Teamwork Desk API on New Row from Snowflake API

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Trigger workflow on

New Row from the Snowflake API

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Update Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a Snowflake trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Row trigger
1. Connect your Snowflake account
2. Configure timer
3. Select a Database
4. Select a Schema
5. Select a Table Name
6. Select a Unique Key
7. Optional- Configure Emit individual events
Configure the Update Ticket action
1. Connect your Teamwork Desk account
2. Select a Ticket Id
3. Optional- Configure BCC
4. Optional- Configure CC
5. Select a Customer
6. Select a Inbox ID
7. Configure Message
8. Configure Notify Customer
9. Select a Priority Id
10. Select a Source Id
11. Select a Status Id
12. Configure Subject
13. Optional- Select one or more Tags
14. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Row on Snowflake

Description:Emit new event when a row is added to a table

Version:0.1.13

Key:snowflake-new-row

View on GitHub

Snowflake Overview#

Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.

Getting Started

1. Create a user, role and warehouse in Snowflake

Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

2. Enter those details in Pipedream

Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.

You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.

3. Build your first workflow

Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.

Learn more at Pipedream University.

Trigger Code#

import common from "../common-table-scan.mjs";

export default {
  ...common,
  type: "source",
  key: "snowflake-new-row",
  name: "New Row",
  description: "Emit new event when a row is added to a table",
  version: "0.1.13",
  methods: {
    ...common.methods,
    async getStatement(lastResultId) {
      const sqlText = `
        SELECT *
        FROM IDENTIFIER(:1)
        WHERE ${this.uniqueKey} > :2
        ORDER BY ${this.uniqueKey} ASC
      `;
      const binds = [
        this.tableName,
        lastResultId,
      ];
      return {
        sqlText,
        binds,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snowflake	`snowflake`	`app`	This component uses the Snowflake app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`	Watch for changes on this schedule
Database	`database`	`string`	Select a value from the drop down menu.
Schema	`schema`	`string`	Select a value from the drop down menu.
Table Name	`tableName`	`string`	Select a value from the drop down menu.
Unique Key	`uniqueKey`	`string`	Select a value from the drop down menu.
Emit individual events	`emitIndividualEvents`	`boolean`	Defaults to `true`, triggering workflows on each record in the result set. Set to `false` to emit records in batch (advanced)

Trigger Authentication#

Snowflake uses API keys for authentication. When you connect your Snowflake account, Pipedream securely stores the keys so you can easily authenticate to Snowflake APIs in both code and no-code steps.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

About Snowflake#

A data warehouse built for the cloud

Action#

Update Ticket on Teamwork Desk

Description:Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)

Version:0.0.1

Key:teamwork_desk-update-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-update-ticket",
  name: "Update Ticket",
  version: "0.0.1",
  description: "Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)",
  type: "action",
  props: {
    teamworkDesk,
    ticketId: {
      propDefinition: [
        teamworkDesk,
        "ticketId",
      ],
    },
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      ticketId,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.updateTicket({
      $,
      ticketId,
      data: {
        ticket: {
          ...data,
          customer: {
            email: customerId.label,
            id: customerId.value,
          },
          inbox: {
            id: inboxId,
          },
          priority: {
            id: priorityId,
          },
          source: {
            id: sourceId,
          },
          status: {
            id: statusId,
          },
          tags: tagIds && tagIds.map((tag) => ({
            id: tag,
          })),
          type: {
            id: typeId,
          },
        },
      },
    });

    $.export("$summary", `The ticket with Id: ${ticketId} was successfully updated!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
Ticket Id	`ticketId`	`string`	Select a value from the drop down menu.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account: