Describe Image with astica.ai API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API

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Describe Image with the astica.ai API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and astica.ai action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Describe Image action
1. Connect your astica.ai account
2. Configure Image
3. Optional- Configure Describe
4. Optional- Configure GPT
5. Optional- Configure GPT Detailed
6. Optional- Configure Faces
7. Optional- Configure Moderate
8. Optional- Configure Tags
9. Optional- Configure Brands
10. Optional- Configure Celebrities
11. Optional- Configure Landmarks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Describe Image on astica.ai

Description:Analyze an image with Astica AI [See the documentation](https://astica.ai/vision/documentation/)

Version:0.0.1

Key:astica_ai-describe-image

View on GitHub

astica.ai Overview#

The Astica.ai API affords developers the ability to tap into advanced natural language processing (NLP) capabilities. By integrating this API into Pipedream workflows, you can automate text analysis, summarization, sentiment analysis, and more, leveraging the AI-powered insights to enrich applications or streamline processes. Pipedream’s serverless platform makes it painless to set up event-driven workflows that respond to various triggers and manipulate or move data between apps with no need for infrastructure management.

Action Code#

import asticaAi from "../../astica_ai.app.mjs";

export default {
  name: "Describe Image",
  description: "Analyze an image with Astica AI [See the documentation](https://astica.ai/vision/documentation/)",
  key: "astica_ai-describe-image",
  version: "0.0.1",
  type: "action",
  props: {
    asticaAi,
    image: {
      type: "string",
      label: "Image",
      description: "The URL of the image to analyze",
    },
    describe: {
      type: "boolean",
      label: "Describe",
      description: "Returns a caption which describes the image.",
      optional: true,
      default: false,
    },
    gpt: {
      type: "boolean",
      label: "GPT",
      description: "Uses the result of asticaVision to create a GPT description. Using this parameter increases the processing time of your API request. Be Patient.",
      optional: true,
      default: false,
    },
    gpt_detailed: {
      type: "boolean",
      label: "GPT Detailed",
      description: "Uses the result of asticaVision to create a GPT-4 description. Using this parameter greatly increases the processing time of your API request. Please be patient.",
      optional: true,
      default: false,
    },
    faces: {
      type: "boolean",
      label: "Faces",
      description: "Returns the age and gender of all faces detected in the image.",
      optional: true,
      default: false,
    },
    moderate: {
      type: "boolean",
      label: "Moderate",
      description: "Returns a calculated value for different types of sensitive materials found in the image.",
      optional: true,
      default: false,
    },
    tags: {
      type: "boolean",
      label: "Tags",
      description: "Returns a list of descriptive terms which describe the image.",
      optional: true,
      default: false,
    },
    brands: {
      type: "boolean",
      label: "Brands",
      description: "Returns a list of brands that have been identified. For example, a logo on a cup, or a t-shirt.",
      optional: true,
      default: false,
    },
    celebrities: {
      type: "boolean",
      label: "Celebrities",
      description: "Returns a list of celebrities and other known persons that have been detected in the photo.",
      optional: true,
      default: false,
    },
    landmarks: {
      type: "boolean",
      label: "Landmarks",
      description: "Returns a list of known locations and landmarks found in the photo. For example, the Eiffel Tower.",
      optional: true,
      default: false,
    },
  },
  async run({ $ }) {
    const {
      asticaAi,
      image,
      ...otherProps
    } = this;

    const visionParams = [];
    for (const [
      key,
      value,
    ] of Object.entries(otherProps)) {
      if (value) {
        visionParams.push(key);
      }
    }

    const response = await asticaAi.describeImage({
      data: {
        input: image,
        visionParams: visionParams.join(","),
        modelVersion: "2.1_full",
        gpt_prompt: "",
        gpt_length: "90",
      },
      $,
    });

    if (response?.status === "success") {
      $.export("$summary", "Successfully analyzed image.");
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
astica.ai	`asticaAi`	`app`	This component uses the astica.ai app.
Image	`image`	`string`	The URL of the image to analyze
Describe	`describe`	`boolean`	Returns a caption which describes the image.
GPT	`gpt`	`boolean`	Uses the result of asticaVision to create a GPT description. Using this parameter increases the processing time of your API request. Be Patient.
GPT Detailed	`gpt_detailed`	`boolean`	Uses the result of asticaVision to create a GPT-4 description. Using this parameter greatly increases the processing time of your API request. Please be patient.
Faces	`faces`	`boolean`	Returns the age and gender of all faces detected in the image.
Moderate	`moderate`	`boolean`	Returns a calculated value for different types of sensitive materials found in the image.
Tags	`tags`	`boolean`	Returns a list of descriptive terms which describe the image.
Brands	`brands`	`boolean`	Returns a list of brands that have been identified. For example, a logo on a cup, or a t-shirt.
Celebrities	`celebrities`	`boolean`	Returns a list of celebrities and other known persons that have been detected in the photo.
Landmarks	`landmarks`	`boolean`	Returns a list of known locations and landmarks found in the photo. For example, the Eiffel Tower.

Describe Image with astica.ai API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for astica.ai, Zendesk and 2,200+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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