Create User with Uscreen API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Uscreen, Zendesk and 2,000+ other apps remarkably fast.

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New Ticket (Instant) from the Zendesk API

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Create User with the Uscreen API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Uscreen action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create User action
1. Connect your Uscreen account
2. Configure Email
3. Configure Name
4. Configure Password
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create User on Uscreen

Description:Creates an user. [See the documentation](https://uscreen.io/api/publisher.html#/default/post_customers)

Version:0.0.1

Key:uscreen-create-user

View on GitHub

Uscreen Overview#

The Uscreen API lets you programmatically access your video on demand and OTT (over-the-top) service. With this API, you can pull data about videos, users, and sales, and carry out actions like creating and updating users, and more. By leveraging the Uscreen API on Pipedream, you can automate workflows involving video content management, user engagement tracking, and sales monitoring. This can significantly cut down manual effort and streamlines operations within your Uscreen account.

Action Code#

import app from "../../uscreen.app.mjs";

export default {
  name: "Create User",
  version: "0.0.1",
  key: "uscreen-create-user",
  description: "Creates an user. [See the documentation](https://uscreen.io/api/publisher.html#/default/post_customers)",
  type: "action",
  props: {
    app,
    email: {
      type: "string",
      label: "Email",
      description: "The email of the user",
    },
    name: {
      type: "string",
      label: "Name",
      description: "The name of the user",
    },
    password: {
      type: "string",
      label: "Password",
      description: "The password of the user",
      secret: true,
    },
  },
  async run({ $ }) {
    const response = await this.app.createUser({
      $,
      data: {
        email: this.email,
        name: this.name,
        password: this.password,
      },
    });

    if (response) {
      $.export("$summary", `Successfully created user with ID \`${response.id}\``);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Uscreen	`app`	`app`	This component uses the Uscreen app.
Email	`email`	`string`	The email of the user
Name	`name`	`string`	The name of the user
Password	`password`	`string`	The password of the user

Action Authentication#

Uscreen uses API keys for authentication. When you connect your Uscreen account, Pipedream securely stores the keys so you can easily authenticate to Uscreen APIs in both code and no-code steps.

The UScreen API is available to Uscreen Plus customers but if you're not on the Plus plan, you can contact the UScreen team to inquire about access. Your CSM can provide you with your authorization key to use in the API. See the documentation here.

Create User with Uscreen API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Uscreen, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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