Create Ticket with SupportBee API on New Database from Snowflake API

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Trigger workflow on

New Database from the Snowflake API

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Create Ticket with the SupportBee API

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Getting Started#

This integration creates a workflow with a Snowflake trigger and SupportBee action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Database trigger
1. Connect your Snowflake account
2. Configure timer
Configure the Create Ticket action
1. Connect your SupportBee account
2. Configure Subject
3. Configure Requester Name
4. Configure Requester Email
5. Optional- Configure Content Text
6. Optional- Configure Content HTML
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Database on Snowflake

Description:Emit new event when a database is created

Version:0.1.2

Key:snowflake-new-database

View on GitHub

Snowflake Overview#

Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.

Getting Started

1. Create a user, role and warehouse in Snowflake

Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

2. Enter those details in Pipedream

Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.

You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.

3. Build your first workflow

Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.

Learn more at Pipedream University.

Trigger Code#

import common from "../common.mjs";
import { v4 as uuidv4 } from "uuid";

export default {
  ...common,
  type: "source",
  key: "snowflake-new-database",
  name: "New Database",
  description: "Emit new event when a database is created",
  version: "0.1.2",
  methods: {
    ...common.methods,
    alwaysRunInSingleProcessMode() {
      return true;
    },
    updateLastExecutionTime() {
      this.db.set("lastExecutionTime", Date.now());
    },
    getLastExecutionTime() {
      return this.db.get("lastExecutionTime");
    },
    generateMeta(data) {
      return {
        id: uuidv4(),
        summary: data.row.DATABASE_NAME,
        ts: data.timestamp,
      };
    },
    getStatement() {
      const lastExecutionTime = this.getLastExecutionTime();
      if (lastExecutionTime) {
        return {
          sqlText: "select * from INFORMATION_SCHEMA.DATABASES where CREATED > ? order by CREATED ASC",
          binds: [
            new Date(lastExecutionTime),
          ],
        };
      }
      return {
        sqlText: "select * from INFORMATION_SCHEMA.DATABASES order by CREATED ASC",
      };
    },
    additionalProccessing() {
      this.updateLastExecutionTime();
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snowflake	`snowflake`	`app`	This component uses the Snowflake app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`	Watch for changes on this schedule

Trigger Authentication#

Snowflake uses API keys for authentication. When you connect your Snowflake account, Pipedream securely stores the keys so you can easily authenticate to Snowflake APIs in both code and no-code steps.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

About Snowflake#

A data warehouse built for the cloud

Action#

Create Ticket on SupportBee

Description:Creates a client. [See docs here](https://supportbee.com/api#create_ticket)

Version:0.0.1

Key:supportbee-create-ticket

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Action Code#

import supportbee from "../../supportbee.app.mjs";

export default {
  name: "Create Ticket",
  version: "0.0.1",
  key: "supportbee-create-ticket",
  description: "Creates a client. [See docs here](https://supportbee.com/api#create_ticket)",
  type: "action",
  props: {
    supportbee,
    subject: {
      label: "Subject",
      description: "The subject of the ticket",
      type: "string",
    },
    requesterName: {
      label: "Requester Name",
      description: "The requester name of the ticket",
      type: "string",
    },
    requesterEmail: {
      label: "Requester Email",
      description: "The requester email of the ticket",
      type: "string",
    },
    contentText: {
      label: "Content Text",
      description: "The text context of the ticket",
      type: "string",
      optional: true,
    },
    contentHtml: {
      label: "Content HTML",
      description: "The HTML context of the ticket",
      type: "string",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.supportbee.createTicket({
      $,
      data: {
        ticket: {
          subject: this.subject,
          requester_name: this.requesterName,
          requester_email: this.requesterEmail,
          content: {
            text: this.contentText,
            html: this.contentHtml,
          },
        },
      },
    });

    if (response) {
      $.export("$summary", `Successfully created ticket with id ${response.ticket.id}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
Subject	`subject`	`string`	The subject of the ticket
Requester Name	`requesterName`	`string`	The requester name of the ticket
Requester Email	`requesterEmail`	`string`	The requester email of the ticket
Content Text	`contentText`	`string`	The text context of the ticket
Content HTML	`contentHtml`	`string`	The HTML context of the ticket

Action Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/