← Discord Bot + Zoho Assist integrations

Create Session with Zoho Assist API on New Thread Message from Discord Bot API

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Trigger workflow on
New Thread Message from the Discord Bot API
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Create Session with the Zoho Assist API
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Getting Started

This integration creates a workflow with a Discord Bot trigger and Zoho Assist action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Thread Message trigger
    1. Connect your Discord Bot account
    2. Select a Guild
    3. Configure timer
  3. Configure the Create Session action
    1. Connect your Zoho Assist account
    2. Optional- Configure Customer Email
    3. Optional- Select a Type
    4. Optional- Configure Computer ID
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event for each thread message posted.
Version:0.0.5
Key:discord_bot-new-thread-message

Discord Bot Overview

The Discord Bot API unlocks the power to interact with Discord users and channels programmatically, making it possible to automate messages, manage servers, and integrate with other services. With Pipedream's serverless platform, you can create complex workflows that respond to events in Discord, process data, and trigger actions in other apps. This opens up opportunities for community engagement, content moderation, analytics, and more, without the overhead of managing infrastructure.

Trigger Code

import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import maxBy from "lodash.maxby";
import common from "../common.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "discord_bot-new-thread-message",
  name: "New Thread Message",
  description: "Emit new event for each thread message posted.",
  type: "source",
  version: "0.0.5",
  dedupe: "unique", // Dedupe events based on the Discord message ID
  props: {
    ...common.props,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  async run({ $ }) {
    // We store a cursor to the last message ID
    let lastMessageIDs = this._getLastMessageIDs();

    const { threads } = await this.discord.listThreads({
      $,
      guildId: this.guildId,
    });

    // If this is our first time running this source,
    // get the last N messages, emit them, and checkpoint
    for (const channel of threads) {
      let lastMessageID;
      let messages = [];
      const channelId = channel.id;

      if (!lastMessageIDs[channelId]) {
        messages = await this.discord.getMessages({
          $,
          channelId,
          params: {
            limit: 100,
          },
        });

        lastMessageID = messages.length
          ? maxBy(messages, (message) => message.id).id
          : 1;

      } else {
        let newMessages = [];

        do {
          newMessages = await this.discord.getMessages({
            $,
            channelId,
            params: {
              after: lastMessageIDs[channelId],
            },
          });

          messages = messages.concat(newMessages);

          lastMessageID = newMessages.length
            ? maxBy(newMessages, (message) => message.id).id
            : lastMessageIDs[channelId];
          lastMessageIDs[channelId] = lastMessageID;

        } while (newMessages.length);
      }

      // Set the new high water mark for the last message ID
      // for this channel
      lastMessageIDs[channelId] = lastMessageID;

      if (!messages.length) {
        console.log(`No new messages in thread ${channelId}`);
        continue;
      }

      console.log(`${messages.length} new messages in thread ${channelId}`);

      messages.reverse().forEach((message) => {
        if (!message.content) {
          return;
        }
        this.$emit(message, {
          id: message.id, // dedupes events based on this ID
          summary: `A new message with Id: ${message.id} was posted in thread ${channelId}.`,
          ts: Date.parse(message.timestamp),
        });
      });
    }

    // Set the last message ID for the next run
    this._setLastMessageIDs(lastMessageIDs);
  },
  sampleEmit,
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Discord BotdiscordappThis component uses the Discord Bot app.
GuildguildIdstringSelect a value from the drop down menu.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer

Trigger Authentication

Discord Bot uses API keys for authentication. When you connect your Discord Bot account, Pipedream securely stores the keys so you can easily authenticate to Discord Bot APIs in both code and no-code steps.

This app allows you to use the Discord API using your own Discord bot. If you don't want to use a custom bot, and you just need to use the Discord API, exit this screen and use the Discord app, instead.


If you want to use your own Discord bot, but haven't created one yet, see these instructions or watch this video. You'll need to add this bot to your server(s) to make successful API requests.

Once you've created your bot, you'll find the Bot token within the Bot section of your app. Enter that token below.

About Discord Bot

Use this app to interact with the Discord API using a bot in your account

Action

Description:Create a remote support or screen sharing session. [See the documentation](https://www.zoho.com/assist/api/createasession.html)
Version:0.0.1
Key:zoho_assist-create-session

Zoho Assist Overview

The Zoho Assist API provides remote support and access functionalities, enabling automated session management, customer support, and IT operations. By integrating it with Pipedream, you can craft serverless workflows that respond to various triggers and perform actions like creating support sessions, fetching session details, or managing users. The API's versatility in Pipedream allows for streamlined coordination between support requests and responses, facilitating seamless IT support and management tasks.

Action Code

import { defineAction } from "@pipedream/types";
import app from "../../app/zoho_assist.app.mjs";
import { CREATE_SESSION_TYPE_OPTIONS } from "../../common/constants.mjs";
export default defineAction({
    name: "Create Session",
    description: "Create a remote support or screen sharing session. [See the documentation](https://www.zoho.com/assist/api/createasession.html)",
    key: "zoho_assist-create-session",
    version: "0.0.1",
    type: "action",
    props: {
        app,
        customerEmail: {
            type: "string",
            label: "Customer Email",
            description: "Customer Email to whom the join invitation is to be sent.",
            optional: true,
        },
        type: {
            propDefinition: [
                app,
                "type",
            ],
            description: "Session type, defaulting to Remote Support.",
            optional: true,
            options: CREATE_SESSION_TYPE_OPTIONS,
            default: "rs",
        },
        computerId: {
            type: "string",
            label: "Computer ID",
            description: "URS (unattended remote support) key to initiate an unattended access session.",
            optional: true,
        },
    },
    async run({ $ }) {
        const { customerEmail, type, computerId, } = this;
        const params = {
            $,
            params: {
                customer_email: customerEmail,
                type,
                computer_id: computerId,
            },
        };
        const { representation } = await this.app.createSession(params);
        $.export("$summary", `Successfully created session (ID: ${representation.session_id})`);
        return representation;
    },
});

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Zoho AssistappappThis component uses the Zoho Assist app.
Customer EmailcustomerEmailstring

Customer Email to whom the join invitation is to be sent.

TypetypestringSelect a value from the drop down menu:{ "label": "Remote Support", "value": "rs" }{ "label": "Screen Sharing", "value": "dm" }
Computer IDcomputerIdstring

URS (unattended remote support) key to initiate an unattended access session.

Action Authentication

Zoho Assist uses OAuth authentication. When you connect your Zoho Assist account, Pipedream will open a popup window where you can sign into Zoho Assist and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Assist API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoAssist.sessionapi.ALLZohoAssist.userapi.READZohoAssist.reportapi.READ

About Zoho Assist

Enterprise-grade remote support software. Secure Unattended remote access software.

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