Create Item with Zoho Sprints API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Item with the Zoho Sprints API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Zoho Sprints action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Item action
1. Connect your Zoho Sprints account
2. Select a Team
3. Select a Project
4. Select a Sprint
5. Configure Name
6. Select a Item Type
7. Select a Priority Type
8. Optional- Select a Epic
9. Optional- Select one or more Assignees
10. Optional- Configure Description
11. Optional- Configure Start Date
12. Optional- Configure End Date
13. Optional- Configure Duration
14. Optional- Configure Points
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Item on Zoho Sprints

Description:Creates a new task, story, or bug in an existing Zoho Sprints project. [See the documentation](https://sprints.zoho.com/apidoc.html#Createitem)

Version:0.0.1

Key:zoho_sprints-create-item

View on GitHub

Zoho Sprints Overview#

Zoho Sprints is a versatile agile project management tool that enables teams to plan, track, and iterate their work in sprints. With the Zoho Sprints API, you can automate your agile workflows, sync projects across different platforms, and create custom dashboards to monitor progress. Using Pipedream, you can connect Zoho Sprints with hundreds of apps to streamline processes, trigger actions based on sprint changes, and manipulate sprint data programmatically.

Action Code#

import zohoSprints from "../../zoho_sprints.app.mjs";

export default {
  key: "zoho_sprints-create-item",
  name: "Create Item",
  description: "Creates a new task, story, or bug in an existing Zoho Sprints project. [See the documentation](https://sprints.zoho.com/apidoc.html#Createitem)",
  version: "0.0.1",
  type: "action",
  props: {
    zohoSprints,
    teamId: {
      propDefinition: [
        zohoSprints,
        "teamId",
      ],
    },
    projectId: {
      propDefinition: [
        zohoSprints,
        "projectId",
        (c) => ({
          teamId: c.teamId,
        }),
      ],
    },
    sprintId: {
      propDefinition: [
        zohoSprints,
        "sprintId",
        (c) => ({
          teamId: c.teamId,
          projectId: c.projectId,
        }),
      ],
    },
    name: {
      type: "string",
      label: "Name",
      description: "Name of the item",
    },
    itemTypeId: {
      propDefinition: [
        zohoSprints,
        "itemTypeId",
        (c) => ({
          teamId: c.teamId,
          projectId: c.projectId,
        }),
      ],
    },
    priorityTypeId: {
      propDefinition: [
        zohoSprints,
        "priorityTypeId",
        (c) => ({
          teamId: c.teamId,
          projectId: c.projectId,
        }),
      ],
    },
    epicId: {
      propDefinition: [
        zohoSprints,
        "epicId",
        (c) => ({
          teamId: c.teamId,
          projectId: c.projectId,
        }),
      ],
    },
    assignees: {
      propDefinition: [
        zohoSprints,
        "assignees",
        (c) => ({
          teamId: c.teamId,
          projectId: c.projectId,
        }),
      ],
    },
    description: {
      type: "string",
      label: "Description",
      description: "Description of the item",
      optional: true,
    },
    startDate: {
      type: "string",
      label: "Start Date",
      description: "Start date of the item. `yyyy-MM-dd'T'HH:mm:ssZ (ISO format)` Example : 2017-10-13T00:00:00+05:30",
      optional: true,
    },
    endDate: {
      type: "string",
      label: "End Date",
      description: "End date of the item. `yyyy-MM-dd'T'HH:mm:ssZ (ISO format)` Example : 2017-10-13T00:00:00+05:30",
      optional: true,
    },
    duration: {
      type: "string",
      label: "Duration",
      description: "Duration of the item. Available format: \".5\" = 30mins, \"2:50\" = 2hrs 50mins, \"3.5\" = 3hrs 30mins, \"2d 4h 8m\" = 2days 4hrs and 8mins",
      optional: true,
    },
    points: {
      type: "integer",
      label: "Points",
      description: "Estimation points set for the item. Index of the estimation points. Example: The index of 2 in a Fibonacci estimation type is 2 and the index of 8 will be 5.",
      optional: true,
    },
  },
  async run({ $ }) {
    const data = new URLSearchParams();
    data.append("name", this.name);
    data.append("projitemtypeid", this.itemTypeId);
    data.append("projpriorityid", this.priorityTypeId);
    if (this.epicId) {
      data.append("epicid", this.epicId);
    }
    if (this.assignees) {
      data.append("users", JSON.stringify(this.assignees));
    }
    if (this.description) {
      data.append("description", this.description);
    }
    if (this.duration) {
      data.append("duration", this.duration);
    }
    if (this.points) {
      data.append("point", this.points);
    }
    if (this.startDate) {
      data.append("startdate", this.startDate);
    }
    if (this.endDate) {
      data.append("enddate", this.endDate);
    }

    const response = await this.zohoSprints.createItem({
      teamId: this.teamId,
      projectId: this.projectId,
      sprintId: this.sprintId,
      data,
      $,
    });

    $.export("$summary", `Successfully created new item with ID ${response.addedItemId}.`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Sprints	`zohoSprints`	`app`	This component uses the Zoho Sprints app.
Team	`teamId`	`string`	Select a value from the drop down menu.
Project	`projectId`	`string`	Select a value from the drop down menu.
Sprint	`sprintId`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	Name of the item
Item Type	`itemTypeId`	`string`	Select a value from the drop down menu.
Priority Type	`priorityTypeId`	`string`	Select a value from the drop down menu.
Epic	`epicId`	`string`	Select a value from the drop down menu.
Assignees	`assignees`	`string[]`	Select a value from the drop down menu.
Description	`description`	`string`	Description of the item
Start Date	`startDate`	`string`	Start date of the item. `yyyy-MM-dd'T'HH:mm:ssZ (ISO format)` Example : 2017-10-13T00:00:00+05:30
End Date	`endDate`	`string`	End date of the item. `yyyy-MM-dd'T'HH:mm:ssZ (ISO format)` Example : 2017-10-13T00:00:00+05:30
Duration	`duration`	`string`	Duration of the item. Available format: ".5" = 30mins, "2:50" = 2hrs 50mins, "3.5" = 3hrs 30mins, "2d 4h 8m" = 2days 4hrs and 8mins
Points	`points`	`integer`	Estimation points set for the item. Index of the estimation points. Example: The index of 2 in a Fibonacci estimation type is 2 and the index of 8 will be 5.

Action Authentication#

Zoho Sprints uses OAuth authentication. When you connect your Zoho Sprints account, Pipedream will open a popup window where you can sign into Zoho Sprints and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Sprints API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoSprints.projects.READZohoSprints.projects.CREATEZohoSprints.teams.READZohoSprints.projects.UPDATEZohoSprints.items.CREATEZohoSprints.items.READZohoSprints.sprints.READZohoSprints.projectusers.READZohoSprints.epic.READZohoSprints.webhook.CREATEZohoSprints.webhook.READZohoSprints.webhook.DELETEZohoSprints.items.DELETE

Create Item with Zoho Sprints API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Zoho Sprints, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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