Create a Parcel with Sendcloud API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create a Parcel with the Sendcloud API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Sendcloud action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create a Parcel action
1. Connect your Sendcloud account
2. Configure Name
3. Configure Address
4. Configure City
5. Configure House Number
6. Configure Postal Code
7. Select a country
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create a Parcel on Sendcloud

Description:Creates a new parcel under your Sendcloud API credentials. [See the documentation](https://api.sendcloud.dev/docs/sendcloud-public-api/parcels/operations/create-a-parcel)

Version:0.0.1

Key:sendcloud-create-a-parcel

View on GitHub

Sendcloud Overview#

The Sendcloud API offers a suite of tools for streamlining shipping processes for e-commerce businesses. Using the API, you can create and manage shipments, print shipping labels, track packages, and handle returns with ease. When integrated with Pipedream, the Sendcloud API enables you to automate your shipping workflow, connect with other apps and services, and create custom notifications and actions based on shipping events.

Action Code#

import app from "../../sendcloud.app.mjs";

export default {
  key: "sendcloud-create-a-parcel",
  name: "Create a Parcel",
  description: "Creates a new parcel under your Sendcloud API credentials. [See the documentation](https://api.sendcloud.dev/docs/sendcloud-public-api/parcels/operations/create-a-parcel)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    address: {
      propDefinition: [
        app,
        "address",
      ],
    },
    city: {
      propDefinition: [
        app,
        "city",
      ],
    },
    houseNumber: {
      propDefinition: [
        app,
        "houseNumber",
      ],
    },
    postalCode: {
      propDefinition: [
        app,
        "postalCode",
      ],
    },
    country: {
      propDefinition: [
        app,
        "country",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.app.createParcel({
      $,
      data: {
        parcel: {
          name: this.name,
          address: this.address,
          city: this.city,
          house_number: this.houseNumber,
          postal_code: this.postalCode,
          country: this.country,
        },
      },
    });

    $.export("$summary", `Successfully created parcel with ID: ${response.parcel.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Sendcloud	`app`	`app`	This component uses the Sendcloud app.
Name	`name`	`string`	Name of the recipient
Address	`address`	`string`	Address of the recipient
City	`city`	`string`	City of the recipient
House Number	`houseNumber`	`string`	House number of the recipient
Postal Code	`postalCode`	`string`	Zip code of the recipient
country	`country`	`string`	Select a value from the drop down menu:`{ "label": "Andorra", "value": "AD" }{ "label": "United Arab Emirates", "value": "AE" }{ "label": "Afghanistan", "value": "AF" }{ "label": "Antigua and Barbuda", "value": "AG" }{ "label": "Anguilla", "value": "AI" }{ "label": "Albania", "value": "AL" }{ "label": "Armenia", "value": "AM" }{ "label": "Angola", "value": "AO" }{ "label": "Antarctica", "value": "AQ" }{ "label": "Argentina", "value": "AR" }{ "label": "American Samoa", "value": "AS" }{ "label": "Austria", "value": "AT" }{ "label": "Australia", "value": "AU" }{ "label": "Aruba", "value": "AW" }{ "label": "Åland Islands", "value": "AX" }{ "label": "Azerbaijan", "value": "AZ" }{ "label": "Bosnia and Herzegovina", "value": "BA" }{ "label": "Barbados", "value": "BB" }{ "label": "Bangladesh", "value": "BD" }{ "label": "Belgium", "value": "BE" }{ "label": "Burkina Faso", "value": "BF" }{ "label": "Bulgaria", "value": "BG" }{ "label": "Bahrain", "value": "BH" }{ "label": "Burundi", "value": "BI" }{ "label": "Benin", "value": "BJ" }{ "label": "Saint Barthélemy", "value": "BL" }{ "label": "Bermuda", "value": "BM" }{ "label": "Brunei Darussalam", "value": "BN" }{ "label": "Bolivia, Plurinational State of", "value": "BO" }{ "label": "Bonaire, Sint Eustatius and Saba", "value": "BQ" }{ "label": "Brazil", "value": "BR" }{ "label": "Bahamas", "value": "BS" }{ "label": "Bhutan", "value": "BT" }{ "label": "Bouvet Island", "value": "BV" }{ "label": "Botswana", "value": "BW" }{ "label": "Belarus", "value": "BY" }{ "label": "Belize", "value": "BZ" }{ "label": "Canada", "value": "CA" }{ "label": "Cocos (Keeling) Islands", "value": "CC" }{ "label": "Congo, Democratic Republic of the", "value": "CD" }{ "label": "Central African Republic", "value": "CF" }{ "label": "Congo", "value": "CG" }{ "label": "Switzerland", "value": "CH" }{ "label": "Côte d'Ivoire", "value": "CI" }{ "label": "Cook Islands", "value": "CK" }{ "label": "Chile", "value": "CL" }{ "label": "Cameroon", "value": "CM" }{ "label": "China", "value": "CN" }{ "label": "Colombia", "value": "CO" }{ "label": "Costa Rica", "value": "CR" }{ "label": "Cuba", "value": "CU" }{ "label": "Cabo Verde", "value": "CV" }{ "label": "Curaçao", "value": "CW" }{ "label": "Christmas Island", "value": "CX" }{ "label": "Cyprus", "value": "CY" }{ "label": "Czechia", "value": "CZ" }{ "label": "Germany", "value": "DE" }{ "label": "Djibouti", "value": "DJ" }{ "label": "Denmark", "value": "DK" }{ "label": "Dominica", "value": "DM" }{ "label": "Dominican Republic", "value": "DO" }{ "label": "Algeria", "value": "DZ" }{ "label": "Ecuador", "value": "EC" }{ "label": "Estonia", "value": "EE" }{ "label": "Egypt", "value": "EG" }{ "label": "Western Sahara", "value": "EH" }{ "label": "Eritrea", "value": "ER" }{ "label": "Spain", "value": "ES" }{ "label": "Ethiopia", "value": "ET" }{ "label": "Finland", "value": "FI" }{ "label": "Fiji", "value": "FJ" }{ "label": "Falkland Islands (Malvinas)", "value": "FK" }{ "label": "Micronesia, Federated States of", "value": "FM" }{ "label": "Faroe Islands", "value": "FO" }{ "label": "France", "value": "FR" }{ "label": "Gabon", "value": "GA" }{ "label": "United Kingdom of Great Britain and Northern Ireland", "value": "GB" }{ "label": "Grenada", "value": "GD" }{ "label": "Georgia", "value": "GE" }{ "label": "French Guiana", "value": "GF" }{ "label": "Guernsey", "value": "GG" }{ "label": "Ghana", "value": "GH" }{ "label": "Gibraltar", "value": "GI" }{ "label": "Greenland", "value": "GL" }{ "label": "Gambia", "value": "GM" }{ "label": "Guinea", "value": "GN" }{ "label": "Guadeloupe", "value": "GP" }{ "label": "Equatorial Guinea", "value": "GQ" }{ "label": "Greece", "value": "GR" }{ "label": "South Georgia and the South Sandwich Islands", "value": "GS" }{ "label": "Guatemala", "value": "GT" }{ "label": "Guam", "value": "GU" }{ "label": "Guinea-Bissau", "value": "GW" }{ "label": "Guyana", "value": "GY" }{ "label": "Hong Kong", "value": "HK" }{ "label": "Heard Island and McDonald Islands", "value": "HM" }{ "label": "Honduras", "value": "HN" }{ "label": "Croatia", "value": "HR" }{ "label": "Haiti", "value": "HT" }{ "label": "Hungary", "value": "HU" }{ "label": "Indonesia", "value": "ID" }{ "label": "Ireland", "value": "IE" }{ "label": "Israel", "value": "IL" }{ "label": "Isle of Man", "value": "IM" }{ "label": "India", "value": "IN" }{ "label": "British Indian Ocean Territory", "value": "IO" }{ "label": "Iraq", "value": "IQ" }{ "label": "Iran, Islamic Republic of", "value": "IR" }{ "label": "Iceland", "value": "IS" }{ "label": "Italy", "value": "IT" }{ "label": "Jersey", "value": "JE" }{ "label": "Jamaica", "value": "JM" }{ "label": "Jordan", "value": "JO" }{ "label": "Japan", "value": "JP" }{ "label": "Kenya", "value": "KE" }{ "label": "Kyrgyzstan", "value": "KG" }{ "label": "Cambodia", "value": "KH" }{ "label": "Kiribati", "value": "KI" }{ "label": "Comoros", "value": "KM" }{ "label": "Saint Kitts and Nevis", "value": "KN" }{ "label": "Korea, Democratic People's Republic of", "value": "KP" }{ "label": "Korea, Republic of", "value": "KR" }{ "label": "Kuwait", "value": "KW" }{ "label": "Cayman Islands", "value": "KY" }{ "label": "Kazakhstan", "value": "KZ" }{ "label": "Lao People's Democratic Republic", "value": "LA" }{ "label": "Lebanon", "value": "LB" }{ "label": "Saint Lucia", "value": "LC" }{ "label": "Liechtenstein", "value": "LI" }{ "label": "Sri Lanka", "value": "LK" }{ "label": "Liberia", "value": "LR" }{ "label": "Lesotho", "value": "LS" }{ "label": "Lithuania", "value": "LT" }{ "label": "Luxembourg", "value": "LU" }{ "label": "Latvia", "value": "LV" }{ "label": "Libya", "value": "LY" }{ "label": "Morocco", "value": "MA" }{ "label": "Monaco", "value": "MC" }{ "label": "Moldova, Republic of", "value": "MD" }{ "label": "Montenegro", "value": "ME" }{ "label": "Saint Martin (French part)", "value": "MF" }{ "label": "Madagascar", "value": "MG" }{ "label": "Marshall Islands", "value": "MH" }{ "label": "North Macedonia", "value": "MK" }{ "label": "Mali", "value": "ML" }{ "label": "Myanmar", "value": "MM" }{ "label": "Mongolia", "value": "MN" }{ "label": "Macao", "value": "MO" }{ "label": "Northern Mariana Islands", "value": "MP" }{ "label": "Martinique", "value": "MQ" }{ "label": "Mauritania", "value": "MR" }{ "label": "Montserrat", "value": "MS" }{ "label": "Malta", "value": "MT" }{ "label": "Mauritius", "value": "MU" }{ "label": "Maldives", "value": "MV" }{ "label": "Malawi", "value": "MW" }{ "label": "Mexico", "value": "MX" }{ "label": "Malaysia", "value": "MY" }{ "label": "Mozambique", "value": "MZ" }{ "label": "Namibia", "value": "NA" }{ "label": "New Caledonia", "value": "NC" }{ "label": "Niger", "value": "NE" }{ "label": "Norfolk Island", "value": "NF" }{ "label": "Nigeria", "value": "NG" }{ "label": "Nicaragua", "value": "NI" }{ "label": "Netherlands, Kingdom of the", "value": "NL" }{ "label": "Norway", "value": "NO" }{ "label": "Nepal", "value": "NP" }{ "label": "Nauru", "value": "NR" }{ "label": "Niue", "value": "NU" }{ "label": "New Zealand", "value": "NZ" }{ "label": "Oman", "value": "OM" }{ "label": "Panama", "value": "PA" }{ "label": "Peru", "value": "PE" }{ "label": "French Polynesia", "value": "PF" }{ "label": "Papua New Guinea", "value": "PG" }{ "label": "Philippines", "value": "PH" }{ "label": "Pakistan", "value": "PK" }{ "label": "Poland", "value": "PL" }{ "label": "Saint Pierre and Miquelon", "value": "PM" }{ "label": "Pitcairn", "value": "PN" }{ "label": "Puerto Rico", "value": "PR" }{ "label": "Palestine, State of", "value": "PS" }{ "label": "Portugal", "value": "PT" }{ "label": "Palau", "value": "PW" }{ "label": "Paraguay", "value": "PY" }{ "label": "Qatar", "value": "QA" }{ "label": "Réunion", "value": "RE" }{ "label": "Romania", "value": "RO" }{ "label": "Serbia", "value": "RS" }{ "label": "Russian Federation", "value": "RU" }{ "label": "Rwanda", "value": "RW" }{ "label": "Saudi Arabia", "value": "SA" }{ "label": "Solomon Islands", "value": "SB" }{ "label": "Seychelles", "value": "SC" }{ "label": "Sudan", "value": "SD" }{ "label": "Sweden", "value": "SE" }{ "label": "Singapore", "value": "SG" }{ "label": "Saint Helena, Ascension and Tristan da Cunha", "value": "SH" }{ "label": "Slovenia", "value": "SI" }{ "label": "Svalbard and Jan Mayen", "value": "SJ" }{ "label": "Slovakia", "value": "SK" }{ "label": "Sierra Leone", "value": "SL" }{ "label": "San Marino", "value": "SM" }{ "label": "Senegal", "value": "SN" }{ "label": "Somalia", "value": "SO" }{ "label": "Suriname", "value": "SR" }{ "label": "South Sudan", "value": "SS" }{ "label": "Sao Tome and Principe", "value": "ST" }{ "label": "El Salvador", "value": "SV" }{ "label": "Sint Maarten (Dutch part)", "value": "SX" }{ "label": "Syrian Arab Republic", "value": "SY" }{ "label": "Eswatini", "value": "SZ" }{ "label": "Turks and Caicos Islands", "value": "TC" }{ "label": "Chad", "value": "TD" }{ "label": "French Southern Territories", "value": "TF" }{ "label": "Togo", "value": "TG" }{ "label": "Thailand", "value": "TH" }{ "label": "Tajikistan", "value": "TJ" }{ "label": "Tokelau", "value": "TK" }{ "label": "Timor-Leste", "value": "TL" }{ "label": "Turkmenistan", "value": "TM" }{ "label": "Tunisia", "value": "TN" }{ "label": "Tonga", "value": "TO" }{ "label": "Turkey", "value": "TR" }{ "label": "Trinidad and Tobago", "value": "TT" }{ "label": "Tuvalu", "value": "TV" }{ "label": "Taiwan, Province of China", "value": "TW" }{ "label": "Tanzania, United Republic of", "value": "TZ" }{ "label": "Ukraine", "value": "UA" }{ "label": "Uganda", "value": "UG" }{ "label": "United States Minor Outlying Islands", "value": "UM" }{ "label": "United States of America", "value": "US" }{ "label": "Uruguay", "value": "UY" }{ "label": "Uzbekistan", "value": "UZ" }{ "label": "Holy See", "value": "VA" }{ "label": "Saint Vincent and the Grenadines", "value": "VC" }{ "label": "Venezuela, Bolivarian Republic of", "value": "VE" }{ "label": "Virgin Islands, British", "value": "VG" }{ "label": "Virgin Islands, U.S.", "value": "VI" }{ "label": "Viet Nam", "value": "VN" }{ "label": "Vanuatu", "value": "VU" }{ "label": "Wallis and Futuna", "value": "WF" }{ "label": "Samoa", "value": "WS" }{ "label": "Yemen", "value": "YE" }{ "label": "Mayotte", "value": "YT" }{ "label": "South Africa", "value": "ZA" }{ "label": "Zambia", "value": "ZM" }{ "label": "Zimbabwe", "value": "ZW" }`

Action Authentication#

Sendcloud uses API keys for authentication. When you connect your Sendcloud account, Pipedream securely stores the keys so you can easily authenticate to Sendcloud APIs in both code and no-code steps.

To retrieve your API Keys,

Navigate to your Sendcloud account and sign in
Click on the settings menu with the gear icon on the top right
Go to “Integrations”
Search for “API” within the Search Integrations box, and click Connect

Create a Parcel with Sendcloud API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Sendcloud, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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