← Zendesk + VisualPing integrations

Create A New Job with VisualPing API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API
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Create A New Job with the VisualPing API
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Getting Started

This integration creates a workflow with a Zendesk trigger and VisualPing action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Pending (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create A New Job action
    1. Connect your VisualPing account
    2. Optional- Configure Email
    3. Optional- Configure Business
    4. Optional- Configure Locale
    5. Optional- Configure Site Referer
    6. Optional- Configure Ad Campaign
    7. Optional- Configure Origin
    8. Optional- Configure Content Type
    9. Configure URL
    10. Configure Description
    11. Select a Mode
    12. Configure Active
    13. Configure Interval
    14. Configure Trigger
    15. Select a Target Device
    16. Optional- Configure Proxy
    17. Optional- Configure Fixed Proxy Alias
    18. Optional- Configure Xpath
    19. Optional- Configure Renderer
    20. Optional- Configure Disable JS
    21. Optional- Configure Page Height
    22. Optional- Configure Wait Time
    23. Optional- Configure Preactions Active
    24. Optional- Configure Preactions Objects
    25. Optional- Configure Advanced Schedule Active
    26. Optional- Configure Multicheck Enabled
    27. Configure Enable SMS Alert
    28. Configure Enable Email Alert
    29. Configure Use Slack Notification
    30. Configure Use Teams Notification
    31. Configure Use Webhook Notification
    32. Configure Use Discord Notification
    33. Configure Use Slack App Notification
    34. Select a Workspace ID
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to pending status
Version:0.2.2
Key:zendesk-ticket-pended

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Creates a new job that will belong to a given user or workspace. [See the docs here](https://develop.api.visualping.io/doc.html#tag/Jobs/paths/~1v2~1jobs/post)
Version:0.0.2
Key:visualping-create-job

VisualPing Overview

VisualPing is a tool that lets you monitor web pages for changes. Using its API with Pipedream, you can automate reactions to those changes. For instance, you can set up workflows that notify you or your team when specific parts of a web page update, or use changes to trigger downstream actions in other apps. Pipedream's serverless platform enables you to connect VisualPing with a vast array of apps to create custom, automated workflows without writing a lot of code.

Action Code

import visualping from "../../app/visualping.app.mjs";

export default {
  key: "visualping-create-job",
  name: "Create A New Job",
  version: "0.0.2",
  description: "Creates a new job that will belong to a given user or workspace. [See the docs here](https://develop.api.visualping.io/doc.html#tag/Jobs/paths/~1v2~1jobs/post)",
  type: "action",
  props: {
    visualping,
    email: {
      propDefinition: [
        visualping,
        "email",
      ],
      optional: true,
    },
    business: {
      propDefinition: [
        visualping,
        "business",
      ],
      optional: true,
    },
    locale: {
      propDefinition: [
        visualping,
        "locale",
      ],
      optional: true,
    },
    siteReferer: {
      propDefinition: [
        visualping,
        "siteReferer",
      ],
      optional: true,
    },
    adCampaign: {
      propDefinition: [
        visualping,
        "adCampaign",
      ],
      optional: true,
    },
    origin: {
      propDefinition: [
        visualping,
        "origin",
      ],
      optional: true,
    },
    contentType: {
      propDefinition: [
        visualping,
        "contentType",
      ],
      optional: true,
    },
    url: {
      propDefinition: [
        visualping,
        "url",
      ],
    },
    description: {
      propDefinition: [
        visualping,
        "description",
      ],
    },
    mode: {
      propDefinition: [
        visualping,
        "mode",
      ],
      reloadProps: true,
    },
    active: {
      propDefinition: [
        visualping,
        "active",
      ],
    },
    interval: {
      propDefinition: [
        visualping,
        "interval",
      ],
    },
    trigger: {
      propDefinition: [
        visualping,
        "trigger",
      ],
    },
    targetDevice: {
      propDefinition: [
        visualping,
        "targetDevice",
      ],
      reloadProps: true,
    },
    proxy: {
      propDefinition: [
        visualping,
        "proxy",
      ],
      optional: true,
    },
    fixedProxyAlias: {
      propDefinition: [
        visualping,
        "fixedProxyAlias",
      ],
      optional: true,
    },
    xpath: {
      propDefinition: [
        visualping,
        "xpath",
      ],
      optional: true,
    },
    renderer: {
      propDefinition: [
        visualping,
        "renderer",
      ],
      optional: true,
    },
    disableJS: {
      propDefinition: [
        visualping,
        "disableJS",
      ],
      optional: true,
    },
    pageHeight: {
      propDefinition: [
        visualping,
        "pageHeight",
      ],
      optional: true,
    },
    waitTime: {
      propDefinition: [
        visualping,
        "waitTime",
      ],
      optional: true,
    },
    preactionsActive: {
      propDefinition: [
        visualping,
        "preactionsActive",
      ],
      optional: true,
    },
    preactionsObjects: {
      propDefinition: [
        visualping,
        "preactionsObjects",
      ],
      optional: true,
    },
    advancedScheduleActive: {
      propDefinition: [
        visualping,
        "advancedScheduleActive",
      ],
      optional: true,
      reloadProps: true,
    },
    multicheckEnabled: {
      propDefinition: [
        visualping,
        "multicheckEnabled",
      ],
      optional: true,
    },
    enableSmsAlert: {
      propDefinition: [
        visualping,
        "enableSmsAlert",
      ],
      default: false,
    },
    enableEmailAlert: {
      propDefinition: [
        visualping,
        "enableEmailAlert",
      ],
      default: false,
    },
    useSlackNotification: {
      propDefinition: [
        visualping,
        "useSlackNotification",
      ],
      default: false,
      reloadProps: true,
    },
    useTeamsNotification: {
      propDefinition: [
        visualping,
        "useTeamsNotification",
      ],
      default: false,
      reloadProps: true,
    },
    useWebhookNotification: {
      propDefinition: [
        visualping,
        "useWebhookNotification",
      ],
      default: false,
      reloadProps: true,
    },
    useDiscordNotification: {
      propDefinition: [
        visualping,
        "useDiscordNotification",
      ],
      default: false,
      reloadProps: true,
    },
    useSlackAppNotification: {
      propDefinition: [
        visualping,
        "useSlackAppNotification",
      ],
      default: false,
      reloadProps: true,
    },
    workspaceId: {
      propDefinition: [
        visualping,
        "workspaceId",
      ],
    },
  },
  async additionalProps() {
    const props = {};
    if (this.targetDevice && (this.targetDevice === "1" || this.targetDevice === "3")) {
      props.cropX = {
        type: "integer",
        label: "Crop X",
        description: "Start X position to the crop.",
      };
      props.cropY = {
        type: "integer",
        label: "Crop Y",
        description: "Start Y position to the crop.",
      };
      props.cropWidth = {
        type: "integer",
        label: "Crop Width",
        description: "The width of the crop.",
      };
      props.cropHeight = {
        type: "integer",
        label: "Crop Height",
        description: "The height of the crop.",
      };
    }
    if (this.mode && this.mode === "TEXT") {
      props.keywordAction = {
        type: "string",
        label: "Keyword Action",
        description: "Keyword detection mode.",
        optional: true,
        options: [
          "ADDED",
          "ALL",
          "DELETED",
        ],
      };
      props.keywords = {
        type: "string[]",
        label: "Keywords",
        description: "List of keywords.",
        optional: true,
      };
    }
    if (this.advancedScheduleActive) {
      props.stopTime = {
        type: "integer",
        min: 0,
        max: 24,
        label: "Stop Time",
        description: "The time to stop.",
      };
      props.startTime = {
        type: "integer",
        min: 0,
        max: 24,
        label: "Start Time",
        description: "The time to start.",
      };
      props.activeDays = {
        type: "integer[]",
        label: "Active days",
        description: "List of days from 1 to 7.",
      };
    }
    if (this.useSlackNotification) {
      props.slackUrl = {
        type: "string",
        label: "Slack URL",
        description: "The URL to the slack notification.",
      };
      props.slackChannels = {
        type: "string[]",
        label: "Slack Channels",
        description: "A list of slack's channels.",
      };
    }
    if (this.useTeamsNotification) {
      props.teamsUrl = {
        type: "string",
        label: "Teams URL",
        description: "The URL to the teams notification.",
      };
    }
    if (this.useWebhookNotification) {
      props.webhookUrl = {
        type: "string",
        label: "Webhook URL",
        description: "The URL to the webhook notification.",
      };
    }
    if (this.useDiscordNotification) {
      props.discordUrl = {
        type: "string",
        label: "Discord URL",
        description: "The URL to the discord notification.",
      };
    }
    if (this.useSlackAppNotification) {
      props.slackAppUrl = {
        type: "string",
        label: "Slack App URL",
        description: "The URL to the slack app notification.",
      };
      props.slackAppChannels = {
        type: "string[]",
        label: "Slack App Channels",
        description: "A list of slack app' channels.",
      };
    }
    return props;
  },
  async run({ $ }) {
    const {
      visualping,
      adCampaign,
      targetDevice,
      fixedProxyAlias,
      disableJS,
      pageHeight,
      waitTime,
      preactionsActive,
      preactionsObjects,
      advancedScheduleActive,
      multicheckEnabled,
      enableSmsAlert,
      enableEmailAlert,
      useSlackNotification,
      useTeamsNotification,
      useWebhookNotification,
      useDiscordNotification,
      useSlackAppNotification,
      workspaceId,
      cropX,
      cropY,
      cropWidth,
      cropHeight,
      keywordAction,
      keywords,
      mode,
      trigger,
      stopTime,
      startTime,
      activeDays,
      slackUrl,
      slackChannels,
      teamsUrl,
      webhookUrl,
      discordUrl,
      slackAppUrl,
      slackAppChannels,
      ...data
    } = this;

    const advancedSchedule = advancedScheduleActive
      ? {
        stop_time: stopTime,
        start_time: startTime,
        active_days: activeDays,
      }
      : null;

    const nofiticationConfig = {};
    if (useSlackNotification) {
      nofiticationConfig.slack = {
        url: slackUrl,
        active: true,
        channels: slackChannels,
      };
    }
    if (useTeamsNotification) {
      nofiticationConfig.teams = {
        url: teamsUrl,
        active: true,
      };
    }
    if (useWebhookNotification) {
      nofiticationConfig.webhook = {
        url: webhookUrl,
        active: true,
      };
    }
    if (useDiscordNotification) {
      nofiticationConfig.discord = {
        url: discordUrl,
        active: true,
      };
    }
    if (useSlackAppNotification) {
      nofiticationConfig.slack_app = {
        url: slackAppUrl,
        active: true,
        channels: slackAppChannels,
      };
    }

    const crop = (this.targetDevice && (this.targetDevice === "1" || this.targetDevice === "3")) ?
      {
        x: cropX,
        y: cropY,
        width: cropWidth,
        height: cropHeight,
      }
      : null;

    const response = await visualping.createJob({
      $,
      data: {
        ...data,
        ad_campaign: adCampaign,
        target_device: targetDevice,
        fixed_proxy_alias: fixedProxyAlias,
        disable_js: disableJS,
        page_height: pageHeight,
        wait_time: waitTime,
        preactions: {
          active: preactionsActive,
          actions: preactionsObjects,
        },
        trigger,
        advanced_schedule: advancedSchedule,
        mode,
        multicheck_enabled: multicheckEnabled,
        notification: {
          enableSmsAlert,
          enableEmailAlert,
          configuration: {
            ...nofiticationConfig,
          },
          threshold: {
            VISUAL: parseFloat(trigger),
            TEXT: parseFloat(trigger),
            WEB: parseFloat(trigger),
          },
        },
        workspaceId,
        crop,
        keyword_action: keywordAction,
        keywords: keywords && keywords.toString(),
      },
    });

    $.export("$summary", `A new job with id ${response.id} was successfully created!`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
VisualPingvisualpingappThis component uses the VisualPing app.
Emailemailstring

An email for internal use.

Businessbusinessboolean

For internal use.

Localelocalestring

Locale for internal use.

Site ReferersiteRefererstring

Site Referer for internal use.

Ad CampaignadCampaignobject

For internal use.

Originoriginstring

For internal use.

Content TypecontentTypestring

For internal use.

URLurlstring

Url of the web page monitored by this job.

Descriptiondescriptionstring

Job Description

ModemodestringSelect a value from the drop down menu:TEXTVISUALWEB
Activeactiveboolean

Whether the job is active or paused.

Intervalintervalstring

Job's crawling interval expressed in minutes. Examples: 5, 15, 1440...

Triggertriggerstring

Job's diff detection trigger expressed in percents. Examples: 0.1, 25...

Target DevicetargetDevicestringSelect a value from the drop down menu:{ "label": "1 - Area", "value": "1" }{ "label": "2 - Mobile", "value": "2" }{ "label": "3 - Specific Fold", "value": "3" }{ "label": "4 - All Page", "value": "4" }
Proxyproxystring

String code representing the optional proxy to use for this job. Contact Visualping for details.

Fixed Proxy AliasfixedProxyAliasstring

For internal use.

Xpathxpathstring

Optional xpath representing the root web element to consider for this job.

Rendererrendererstring

For internal use.

Disable JSdisableJSboolean

For internal use.

Page HeightpageHeightstring

For internal use.

Wait TimewaitTimeinteger

Number of seconds to wait the crawling and before applying any actions on the wab page.

Preactions ActivepreactionsActiveboolean

Whether Preactions is active or not.

Preactions ObjectspreactionsObjectsany

Array of LegacyJobPreAction objects.

Advanced Schedule ActiveadvancedScheduleActiveboolean

Whether advanced schedule is active or not.

Multicheck EnabledmulticheckEnabledstring

For internal use.

Enable SMS AlertenableSmsAlertboolean

Used to enable sms notifications for the considered job. Typically false.

Enable Email AlertenableEmailAlertboolean

Used to enable email notifications for the considered job. Typically false.

Use Slack NotificationuseSlackNotificationboolean

If this job uses slack notification.

Use Teams NotificationuseTeamsNotificationboolean

If this job uses teams notification.

Use Webhook NotificationuseWebhookNotificationboolean

If this job uses webhook notification.

Use Discord NotificationuseDiscordNotificationboolean

If this job uses discord notification.

Use Slack App NotificationuseSlackAppNotificationboolean

If this job uses slack app notification.

Workspace IDworkspaceIdstringSelect a value from the drop down menu.

Action Authentication

VisualPing uses OAuth authentication. When you connect your VisualPing account, Pipedream will open a popup window where you can sign into VisualPing and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any VisualPing API.

Pipedream requests the following authorization scopes when you connect your account:

About VisualPing

Website change detection, monitoring and alerting

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