← Jira + Zoho Desk integrations

Add Ticket Attachment with Zoho Desk API on New Issue Created Event (Instant) from Jira API

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New Issue Created Event (Instant) from the Jira API
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Add Ticket Attachment with the Zoho Desk API
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Getting Started

This integration creates a workflow with a Jira trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Issue Created Event (Instant) trigger
    1. Connect your Jira account
    2. Select a Cloud ID
    3. Configure JQL Filter
    4. Optional- Configure Override Existing Webhooks
  3. Configure the Add Ticket Attachment action
    1. Connect your Zoho Desk account
    2. Select a Organization ID
    3. Select a Ticket ID
    4. Optional- Configure Is Public
    5. Configure File
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Version:0.0.10
Key:jira-issue-created

Jira Overview

The Jira API opens up a world of possibilities for automating project management tasks, syncing with other tools, and enhancing data visibility. With Pipedream's integration, you can streamline issue tracking by automatically creating, updating, and searching for issues in Jira, as well as managing projects, sprints, users, and more. This integration not only saves time but also ensures real-time data flow across various platforms, keeping teams in sync and projects on track.

Trigger Code

import common from "../common/common.mjs";

export default {
  key: "jira-issue-created",
  name: "New Issue Created Event (Instant)",
  description: "Emit new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.",
  version: "0.0.10",
  type: "source",
  dedupe: "unique",
  ...common,
  methods: {
    ...common.methods,
    getEvents() {
      return [
        "jira:issue_created",
      ];
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
JirajiraappThis component uses the Jira app.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
Cloud IDcloudIdstringSelect a value from the drop down menu.
JQL FilterjqlFilterstring

The JQL filter that specifies which issues the webhook is sent for, only a subset of JQL can be used, e.g. project = P1 See supported JQL filters

Override Existing WebhooksoverrideExistingWebhooksboolean

Override existing webhooks with this new Pipedream source's webhook. Recommend to set this to true if you have an existing Jira webhook that you no longer use and want to override with the new Pipedream source.

Trigger Authentication

Jira uses OAuth authentication. When you connect your Jira account, Pipedream will open a popup window where you can sign into Jira and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira API.

Pipedream requests the following authorization scopes when you connect your account:

read:jira-workmanage:jira-projectread:jira-userwrite:jira-workmanage:jira-data-providerread:meoffline_accessread:issue-details:jiraread:board-scope:jira-softwareread:webhook:jirawrite:webhook:jiraread:field:jiraread:project:jiradelete:webhook:jirawrite:board-scope:jira-softwareread:board-scope.admin:jira-softwareread:sprint:jira-softwarewrite:sprint:jira-softwareread:field.option:jirawrite:field.option:jiraread:custom-field-contextual-configuration:jira write:custom-field-contextual-configuration:jiramanage:jira-configurationread:jql:jira

About Jira

Jira is the #1 agile project management tool used by teams to plan, track, release, and support great software with confidence

Action

Description:Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)
Version:0.0.2
Key:zoho_desk-add-ticket-attachment

Zoho Desk Overview

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code

import zohoDesk from "../../zoho_desk.app.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "zoho_desk-add-ticket-attachment",
  name: "Add Ticket Attachment",
  description: "Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Field that determines whether the attachment is public or private",
      optional: true,
    },
    file: {
      type: "string",
      label: "File",
      description: "File path of a file previously downloaded in Pipedream E.g. (`/tmp/my-file.txt`). [Download a file to the `/tmp` directory](https://pipedream.com/docs/code/nodejs/http-requests/#download-a-file-to-the-tmp-directory)",
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      isPublic,
      file,
    } = this;

    const response = await this.zohoDesk.createTicketAttachment({
      ticketId,
      headers: {
        orgId,
        ...constants.MULTIPART_FORM_DATA_HEADERS,
      },
      data: {
        file,
        isPublic,
      },
    });

    $.export("$summary", `Successfully created a new ticket attachment with ID ${response.id}`);

    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Zoho DeskzohoDeskappThis component uses the Zoho Desk app.
Organization IDorgIdstringSelect a value from the drop down menu.
Ticket IDticketIdstringSelect a value from the drop down menu.
Is PublicisPublicboolean

Field that determines whether the attachment is public or private

Filefilestring

File path of a file previously downloaded in Pipedream E.g. (/tmp/my-file.txt). Download a file to the /tmp directory

Action Authentication

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk

Omnichannel customer service software to delight and retain customers.

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