Add New Call with Gong API on New Customer Created (Instant) from Shopify Developer App API

Pipedream makes it easy to connect APIs for Gong, Shopify Developer App and 2,000+ other apps remarkably fast.

Trigger workflow on

New Customer Created (Instant) from the Shopify Developer App API

Next, do this

Add New Call with the Gong API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Shopify Developer App trigger and Gong action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Customer Created (Instant) trigger
1. Connect your Shopify Developer App account
2. Optional- Configure Metafield Namespaces
3. Optional- Configure Private Metafield Namespaces
Configure the Add New Call action
1. Connect your Gong account
2. Configure Client Unique ID
3. Configure Actual Start
4. Select a Direction
5. Select a Primary User
6. Configure Parties
7. Optional- Configure Title
8. Optional- Configure Purpose
9. Optional- Configure Scheduled Start
10. Optional- Configure Scheduled End
11. Optional- Configure Duration
12. Optional- Configure Disposition
13. Optional- Configure Meeting URL
14. Optional- Select a Call Provider Code
15. Optional- Configure Download Media URL
16. Optional- Select a Workspace ID
17. Optional- Select a Language Code
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Customer Created (Instant) on Shopify Developer App

Description:Emit new event for each new customer added to a store.

Version:0.0.2

Key:shopify_developer_app-new-customer-created

View on GitHub

Shopify Developer App Overview#

The Shopify Admin REST & GraphQL API unleashes a myriad of possibilities to automate and enhance online store operations. It provides programmatic access to Shopify functionalities, allowing users to manage products, customers, orders, and more. Leveraging the Shopify Admin API within Pipedream, developers can create custom workflows that automate repetitive tasks, sync data across platforms, and respond dynamically to events in Shopify.

This integration can be used as a custom app on your store, or for automating actions on behalf of merchants through your Shopify app.

Looking for integrating into the Shopify Partner API for your apps, themes or referrals? Check out our Shopify Partner API integration.

Trigger Code#

import common from "../common/webhook.mjs";
import constants from "../common/constants.mjs";

export default {
  ...common,
  key: "shopify_developer_app-new-customer-created",
  name: "New Customer Created (Instant)",
  type: "source",
  description: "Emit new event for each new customer added to a store.",
  version: "0.0.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getTopic() {
      return constants.EVENT_TOPIC.CUSTOMERS_CREATE;
    },
    generateMeta(resource) {
      const ts = Date.parse(resource.created_at);
      return {
        id: resource.id,
        summary: `New Customer ${resource.id}.`,
        ts,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Shopify Developer App	`app`	`app`	This component uses the Shopify Developer App app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Metafield Namespaces	`metafieldNamespaces`	`string[]`	Array of namespaces for any metafields that should be included with each webhook
Private Metafield Namespaces	`privateMetafieldNamespaces`	`string[]`	Array of namespaces for any private metafields that should be included with each webhook

Trigger Authentication#

Shopify Developer App uses API keys for authentication. When you connect your Shopify Developer App account, Pipedream securely stores the keys so you can easily authenticate to Shopify Developer App APIs in both code and no-code steps.

Find your Shop ID

Get your Access Token

Next, create a custom app in Shopify to obtain your Admin API access token. See our detailed instructions here.

Enter your Admin API access token below, and save it in a secure location (we recommend using a password manager such as 1Password)

About Shopify Developer App#

Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.

Action#

Add New Call on Gong

Description:Add a new call. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls)

Version:0.0.1

Key:gong-add-new-call

View on GitHub

Gong Overview#

The Gong API allows you to tap into Gong's conversation intelligence capabilities, enabling you to retrieve call recordings, transcripts, and analytics data for sales engagements. By integrating Gong with Pipedream, you can automate workflows that react to this sales data, enrich CRM records, trigger follow-up actions, and sync insights across your sales stack. It's a goldmine for sales teams looking to leverage conversational insights and make data-driven decisions.

Action Code#

import app from "../../gong.app.mjs";
import LANGS from "../../common/languages.mjs";
import constants from "../../common/constants.mjs";
import utils from "../../common/utils.mjs";

export default {
  key: "gong-add-new-call",
  name: "Add New Call",
  description: "Add a new call. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls)",
  type: "action",
  version: "0.0.1",
  props: {
    app,
    clientUniqueId: {
      type: "string",
      label: "Client Unique ID",
      description: "A call's unique identifier in the PBX or the recording system. Gong uses this identifier to prevent repeated attempts to upload the same recording.",
    },
    actualStart: {
      type: "string",
      label: "Actual Start",
      description: "The actual date and time when the call started in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC).",
    },
    direction: {
      type: "string",
      label: "Direction",
      description: "Whether the call is inbound (someone called the company), outbound (a rep dialed someone outside the company), or a conference call.",
      options: constants.DIRECTIONS,
    },
    primaryUser: {
      label: "Primary User",
      description: "The Gong internal user ID of the team member who hosted the call.",
      propDefinition: [
        app,
        "userId",
      ],
    },
    parties: {
      type: "string[]",
      label: "Parties",
      description: "A list of the call's participants. A party must be provided for the **Primary User**. Each party can have a JSON stucture like this example: `{ \"phoneNumber\": \"123123\", \"emailAddress\": \"email@example.com\", \"name\": \"Name\", \"mediaChannelId\": \"1\" }`",
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the call. This title is available in the Gong system for indexing and search.",
      optional: true,
    },
    purpose: {
      type: "string",
      label: "Purpose",
      description: "The purpose of the call. This optional field is a free text of up to 255 characters.",
      optional: true,
    },
    scheduledStart: {
      type: "string",
      label: "Scheduled Start",
      description: "The date and time the call was scheduled to begin in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);",
      optional: true,
    },
    scheduledEnd: {
      type: "string",
      label: "Scheduled End",
      description: "The date and time the call was scheduled to end in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);",
      optional: true,
    },
    duration: {
      type: "integer",
      label: "Duration",
      description: "The actual call duration in seconds.",
      optional: true,
    },
    disposition: {
      type: "string",
      label: "Disposition",
      description: "The disposition of the call. The disposition is free text of up to 255 characters.",
      optional: true,
    },
    meetingUrl: {
      type: "string",
      label: "Meeting URL",
      description: "The URL of the conference call by which users join the meeting",
      optional: true,
    },
    callProviderCode: {
      type: "string",
      label: "Call Provider Code",
      description: "The code identifies the provider conferencing or telephony system. For example: `zoom`, `clearslide`, `gotomeeting`, `ringcentral`, `outreach`, `insidesales`, etc. These values are predefined by Gong, please contact help@gong.io to find the proper value for your system.",
      optional: true,
      options: constants.CALL_PROVIDER_CODES,
    },
    downloadMediaUrl: {
      type: "string",
      label: "Download Media URL",
      description: "The URL from which Gong can download the media file. The URL must be unique, the audio or video file must be a maximum of 1.5GB. If you provide this URL, you should not perform the **Add call media** step.",
      optional: true,
    },
    workspaceId: {
      description: "Optional workspace identifier. If specified, the call will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied.",
      optional: true,
      propDefinition: [
        app,
        "workspaceId",
      ],
    },
    languageCode: {
      type: "string",
      label: "Language Code",
      description: "The language code the call should be transcribed to. This field is optional as Gong automatically detects the language spoken in the call and transcribes it accordingly. Set this field only if you are sure of the language the call is in.",
      optional: true,
      options: LANGS,
    },
  },
  methods: {
    addNewCall(args = {}) {
      return this.app.post({
        path: "/calls",
        ...args,
      });
    },
    getParties() {
      const {
        primaryUser,
        parties,
      } = this;

      return utils.parseArray(parties)
        .map((party) => {
          const parsed = utils.parse(party);
          return {
            ...parsed,
            userId: primaryUser,
          };
        });
    },
  },
  run({ $: step }) {
    const {
      // eslint-disable-next-line no-unused-vars
      app,
      getParties,
      addNewCall,
      ...data
    } = this;

    return addNewCall({
      step,
      data: {
        ...data,
        parties: getParties(),
      },
      summary: (response) => `Successfully added call with request ID \`${response.requestId}\``,
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
Client Unique ID	`clientUniqueId`	`string`	A call's unique identifier in the PBX or the recording system. Gong uses this identifier to prevent repeated attempts to upload the same recording.
Actual Start	`actualStart`	`string`	The actual date and time when the call started in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC).
Direction	`direction`	`string`	Select a value from the drop down menu:`InboundOutboundConferenceUnknown`
Primary User	`primaryUser`	`string`	Select a value from the drop down menu.
Parties	`parties`	`string[]`	A list of the call's participants. A party must be provided for the Primary User. Each party can have a JSON stucture like this example: `{ "phoneNumber": "123123", "emailAddress": "email@example.com", "name": "Name", "mediaChannelId": "1" }`
Title	`title`	`string`	The title of the call. This title is available in the Gong system for indexing and search.
Purpose	`purpose`	`string`	The purpose of the call. This optional field is a free text of up to 255 characters.
Scheduled Start	`scheduledStart`	`string`	The date and time the call was scheduled to begin in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
Scheduled End	`scheduledEnd`	`string`	The date and time the call was scheduled to end in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
Duration	`duration`	`integer`	The actual call duration in seconds.
Disposition	`disposition`	`string`	The disposition of the call. The disposition is free text of up to 255 characters.
Meeting URL	`meetingUrl`	`string`	The URL of the conference call by which users join the meeting
Call Provider Code	`callProviderCode`	`string`	Select a value from the drop down menu:`zoomclearslidegotomeetingringcentraloutreachinsidesales`
Download Media URL	`downloadMediaUrl`	`string`	The URL from which Gong can download the media file. The URL must be unique, the audio or video file must be a maximum of 1.5GB. If you provide this URL, you should not perform the Add call media step.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Language Code	`languageCode`	`string`	Select a value from the drop down menu:`af-ZAam-ETar-AEar-BHar-DZar-EGar-ILar-IQar-JOar-KWar-LBar-MAar-MRar-OMar-PSar-QAar-SAar-TNar-YEaz-AZbg-BGbn-BDbn-INbs-BAca-EScs-CZda-DKde-ATde-CHde-DEel-GRen-ABen-AUen-CAen-GBen-IEen-INen-NZen-PHen-SGen-USen-WLen-ZAes-ARes-BOes-CLes-COes-CRes-DOes-ECes-ESes-GTes-HNes-MXes-NIes-PAes-PEes-PRes-PYes-SVes-USes-UYet-EEeu-ESfa-IRfi-FIfil-PHfr-BEfr-CAfr-CHfr-FRgl-ESgu-INhe-ILhi-INhr-HRhu-HUhy-AMid-IDis-ISit-CHit-ITja-JPjv-IDka-GEkk-KZkm-KHkn-INko-KRlo-LAlt-LTlv-LVmk-MKml-INmn-MNmr-INms-MYmy-MMne-NPnl-BEnl-NLno-NOpa-Guru-INpl-PLpt-BRpt-PTro-ROru-RUsi-LKsk-SKsl-SIsq-ALsr-RSsu-IDsv-SEsw-KEsw-TZta-INta-LKta-MYta-SGte-INth-THtr-TRuk-UAur-INur-PKuz-UZvi-VNyue-Hant-HKzh-CNzh-TWzu-ZA`

Action Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcript