Integrate the Zoho SalesIQ API with the Zendesk API

Zoho SalesIQ

Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.

Setup the Zoho SalesIQ API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Zoho SalesIQ and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Zoho SalesIQ with Zendesk#

Create Article with Zoho SalesIQ API on New Ticket (Instant) from Zendesk API

Zendesk + Zoho SalesIQ

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Create Article with Zoho SalesIQ API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Zoho SalesIQ

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Create Article with Zoho SalesIQ API on Ticket Closed (Instant) from Zendesk API

Zendesk + Zoho SalesIQ

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Create Article with Zoho SalesIQ API on Ticket Pending (Instant) from Zendesk API

Zendesk + Zoho SalesIQ

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Create Article with Zoho SalesIQ API on Ticket Solved (Instant) from Zendesk API

Zendesk + Zoho SalesIQ

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Popular Zoho SalesIQ and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Conversation Created from the Zoho SalesIQ API

Emit new event when a new conversation is created.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zoho SalesIQ and Zendesk Actions#

Create Article with the Zoho SalesIQ API

Create a new article. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Visitor Feedback with the Zoho SalesIQ API

Retrieve visitor feedback by conversation ID. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Feedback with the Zoho SalesIQ API

Retrieve a list of feedback from website visitors. See the documentation

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Overview of Zoho SalesIQ#

The Zoho SalesIQ API offers a wealth of possibilities for engaging with customers and streamlining sales processes. By leveraging this API in Pipedream, you can craft automated workflows to react to events, manage visitors, and integrate customer interaction data with other services. This could range from triggering actions based on visitor activities to syncing chat transcripts with CRM tools. Pipedream's ability to connect with hundreds of apps allows for creative and powerful automations that can save time and provide valuable insights.

Connect Zoho SalesIQ#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_salesiq: {
      type: "app",
      app: "zoho_salesiq",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zoho_salesiq.$auth.base_api_uri}/api/v2/portals`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_salesiq.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})