← Zoho Desk

New Ticket Comment from Zoho Desk API

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New Ticket Comment from the Zoho Desk API
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Getting Started

Trigger a workflow on New Ticket Comment with Zoho Desk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Ticket Comment trigger
    1. Connect your Zoho Desk account
    2. Configure Polling schedule
    3. Select a Organization ID
    4. Select a Ticket ID
  2. Add steps to connect to 2,200+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Ticket Comment on Zoho Desk
Description:Emit new event when a new ticket comment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Listallticketcomments)
Version:0.0.3
Key:zoho_desk-new-ticket-comment

Code

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-new-ticket-comment",
  name: "New Ticket Comment",
  description: "Emit new event when a new ticket comment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Listallticketcomments)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.getTicketComments;
    },
    getResourceFnArgs() {
      return {
        ticketId: this.ticketId,
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "commentedTime",
        },
      };
    },
    resourceFilter(resource) {
      const lastCreatedAt = this.getLastCreatedAt() || 0;
      return Date.parse(resource.commentedTime) > lastCreatedAt;
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        ts: Date.parse(resource.commentedTime),
        summary: `Ticket Comment ID ${resource.id}`,
      };
    },
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Zoho DeskzohoDeskappThis component uses the Zoho Desk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
Polling scheduletimer$.interface.timer

How often to poll the Zoho Desk API

Organization IDorgIdstringSelect a value from the drop down menu.
Ticket IDticketIdstringSelect a value from the drop down menu.

Authentication

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk

Omnichannel customer service software to delight and retain customers.

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