Integrate the Voiceflow API with the ServiceNow API

Setup the Voiceflow API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Voiceflow and ServiceNow remarkably fast. Free for developers.

Popular Voiceflow and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Voiceflow#

The Voiceflow API provides programmatic access to Voiceflow's conversational AI platform, enabling users to create, update, and deploy voice and chat applications. Through Pipedream, developers can automate workflows involving Voiceflow projects, such as syncing conversation designs with external tools, triggering customer support messages based on user interactions, or compiling analytics from user sessions.

Connect Voiceflow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    voice: {
      type: "app",
      app: "voice",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.voiceflow.com/v3alpha/knowledge-base/faqs`,
      headers: {
        "Accept": `application/json`,
        "Authorization": `${this.voice.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})