Integrate the Vitel Phone API with the Zendesk API

Setup the Vitel Phone API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Vitel Phone and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Vitel Phone with Zendesk#

Create Call Report with Vitel Phone API on New Ticket (Instant) from Zendesk API

Zendesk + Vitel Phone

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Create Call Report with Vitel Phone API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Vitel Phone

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Create Call Report with Vitel Phone API on Ticket Closed (Instant) from Zendesk API

Zendesk + Vitel Phone

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Create Call Report with Vitel Phone API on Ticket Pending (Instant) from Zendesk API

Zendesk + Vitel Phone

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Create Call Report with Vitel Phone API on Ticket Solved (Instant) from Zendesk API

Zendesk + Vitel Phone

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Popular Vitel Phone and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Vitel Phone and Zendesk Actions#

Create Call Report with the Vitel Phone API

Create a call report. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Initiate Call with the Vitel Phone API

Initiate a call. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Message with the Vitel Phone API

Send a new message. See the documentation

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Overview of Vitel Phone#

The Vitel Phone API allows you to integrate a suite of telephony services into your applications, enabling you to automate calls, manage voicemails, send text messages, and track communications. Leveraging Pipedream's serverless platform, you can create workflows that react to events from Vitel Phone and connect them with hundreds of other apps to streamline processes, alert teams, log activities, or even analyze call data for insights.

Connect Vitel Phone#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    vitel_phone: {
      type: "app",
      app: "vitel_phone",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://billing.vitelglobal.com/vitel_incomingsms.php`,
      headers: {
        "accept": `application/json`,
      },
      params: {
        username: `${this.vitel_phone.$auth.username}`,
        password: `${this.vitel_phone.$auth.password}`,
        line: `Line`,
        startdate: `{{your_startdate}}`, //ex. 09102023
        enddate: `{{your_enddate}}`, //ex. 09132023
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})