tawk.to

Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.

Integrate the tawk.to API with the Amazon SES API

Setup the tawk.to API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate tawk.to and Amazon SES remarkably fast. Free for developers.

Create Email Template with Amazon SES API on Chat Ended (Instant) from tawk.to API
tawk.to + Amazon SES
 
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Create Email Template with Amazon SES API on New Chat Started (Instant) from tawk.to API
tawk.to + Amazon SES
 
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Create Email Template with Amazon SES API on New Ticket (Instant) from tawk.to API
tawk.to + Amazon SES
 
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Get Email Template with Amazon SES API on Chat Ended (Instant) from tawk.to API
tawk.to + Amazon SES
 
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Get Email Template with Amazon SES API on New Chat Started (Instant) from tawk.to API
tawk.to + Amazon SES
 
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Chat Ended (Instant) from the tawk.to API

Emit new event when a chat ends, usually after 90-150 seconds of inactivity

 
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New Chat Started (Instant) from the tawk.to API

Emit new event when the first message in a chat is sent by a visitor or agent.

 
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New Ticket (Instant) from the tawk.to API

Emit new event when a new ticket is created.

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Send Email with the Amazon SES API

Send an email using Amazon SES. Supports simple email messaging. See the docs

 
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Send Templated Email with the Amazon SES API

Send an email replacing the template tags with values using Amazon SES. See the docs

 
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Update Email Template with the Amazon SES API

Update an email template. See the docs

 
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Overview of tawk.to

The tawk.to API lets you interact with the tawk.to live chat platform programmatically. Using Pipedream, you can connect tawk.to to a variety of other apps and services to automate notifications, sync chat data, and enhance customer support operations. You can trigger workflows on new messages, follow up on conversations, extract chat transcripts, or link chat events to CRM systems, issue trackers, or databases—all in real-time.

Connect tawk.to

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    tawk_to: {
      type: "app",
      app: "tawk_to",
    }
  },
  async run({steps, $}) {
    const data = {
      "type": `business`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.tawk.to/v1/property.list`,
      headers: {
        "Content-Type": `application/json`,
      },
      auth: {
        username: `${this.tawk_to.$auth.api_key}`,
        password: `f`,
      },
      data,
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})