tawk.to
Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.
Go to sitetawk.to API Integrations
Build and run workflows using the tawk.to API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The tawk.to API lets you interact with the tawk.to live chat platform programmatically. Using Pipedream, you can connect tawk.to to a variety of other apps and services to automate notifications, sync chat data, and enhance customer support operations. You can trigger workflows on new messages, follow up on conversations, extract chat transcripts, or link chat events to CRM systems, issue trackers, or databases—all in real-time.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
tawk_to: {
type: "app",
app: "tawk_to",
}
},
async run({steps, $}) {
const data = {
"type": `business`,
}
return await axios($, {
method: "post",
url: `https://api.tawk.to/v1/property.list`,
headers: {
"Content-Type": `application/json`,
},
auth: {
username: `${this.tawk_to.$auth.api_key}`,
password: `f`,
},
data,
})
},
})
Choose an API to Connect with tawk.to API#
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Example Use Cases#
Sync Chat Transcripts to Google Sheets: Automatically send completed chat transcripts from tawk.to to a Google Sheets spreadsheet. Use this workflow to maintain a log of customer interactions, analyze conversations for quality assurance, or generate reports.
Create Trello Cards from Support Chats: Whenever a tawk.to chat mentions a specific keyword or phrase, like "bug" or "feature request," create a card in Trello automatically. This helps you track customer feedback and ensures that your support and product development teams are aligned.
Trigger SMS Notifications on High Priority Chats: Set up a workflow that triggers an SMS alert through a service like Twilio when a high-priority chat starts on tawk.to. This way, key team members can jump into action immediately for top-tier customer support.
Popular tawk.to Integrations#
Popular tawk.to Triggers#
Authentication#
tawk.to uses API keys for authentication. When you connect your tawk.to account, Pipedream securely stores the keys so you can easily authenticate to tawk.to APIs in both code and no-code steps.
To retrieve your API Key,
- Navigate to your tawk.to account and sign in
- Select your Profile Image in the upper-right corner
- Go to “Edit Profile” > “REST API Keys”
Note: To use the REST API and get your API Key, you’ll first need to request access.