Syncro
Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM and remote access in one affordable package.
Go to siteSyncro API Integrations
Build and run workflows using the Syncro API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
Syncro is an API that empowers users to streamline their customer support and feedback management by automating interactions and integrating with various systems. By leveraging Syncro with Pipedream, you can automate tasks such as syncing customer feedback to a CRM, triggering alerts based on feedback scores, or creating support tickets from customer responses. Pipedream’s serverless platform facilitates the creation of these automated workflows without the need for complex infrastructure, making it straightforward to connect Syncro with other apps and services to enhance your customer support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
syncro: {
type: "app",
app: "syncro",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.syncro.$auth.subdomain}.syncromsp.com/api/v1/me`,
headers: {
"Content-Type": `application/json`,
"Authorization": `${this.syncro.$auth.api_token}`,
},
})
},
})
Choose an API to Connect with Syncro API#
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Example Use Cases#
Automated Feedback Collection to CRM: Trigger a workflow in Pipedream whenever a new feedback entry is submitted in Syncro. Use this trigger to create or update a customer record in a CRM like Salesforce, ensuring customer feedback is directly linked to the customer profile for personalized follow-up and service.
Support Ticket Creation from Negative Feedback: Monitor feedback scores in Syncro and set a threshold for negative feedback. When a score falls below this threshold, automatically create a support ticket in a tool such as Zendesk or JIRA, ensuring prompt attention to dissatisfied customers and the opportunity to address their concerns quickly.
Real-Time Alerts for High-Priority Feedback: Set up a workflow that sends real-time notifications through Slack, SMS, or email whenever a feedback response indicates urgent attention is needed, such as a critical product issue or a potential churn risk. This allows teams to react swiftly and prioritize issues that could impact customer satisfaction or business operations.
Authentication#
Syncro uses API keys for authentication. When you connect your Syncro account, Pipedream securely stores the keys so you can easily authenticate to Syncro APIs in both code and no-code steps.
To retrieve your API tokens,
- Navigate to your SyncroMSP and sign in
- Go to “Settings” > “API” > “API Tokens“
Your subdomain is 1234 if your SyncroMSP dashboard URL is https://1234.syncromsp.com/