Switchboard
Switchboard is an AI-driven content creation platform.
Integrate the Switchboard API with the Zendesk API
Setup the Switchboard API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Switchboard and Zendesk remarkably fast. Free for developers.
Popular Switchboard and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Switchboard#
The Switchboard API offers a platform to manage multi-platform data pipelines, enabling seamless data synchronization and transformation across diverse systems. With Pipedream, you can leverage the Switchboard API to create serverless workflows that automate data operations, reducing manual overhead and creating real-time, event-driven processes. These workflows can integrate with numerous apps available on Pipedream, making it possible to connect data sources, handle data in transit, and trigger actions based on custom logic.
Connect Switchboard#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
switchboard: {
type: "app",
app: "switchboard",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.canvas.switchboard.ai/templates`,
headers: {
"X-API-Key": `${this.switchboard.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})