Spoke Phone
Optimizing customer conversations, wherever people work.
Integrate the Spoke Phone API with the Zendesk API
Setup the Spoke Phone API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Spoke Phone and Zendesk remarkably fast. Free for developers.
Popular Spoke Phone and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Spoke Phone#
The Spoke Phone API provides a means to programmatically interact with Spoke Phone's voice and SMS services. With this API on Pipedream, you can automate call logging, SMS messaging, and dynamically manage users and call flows. Pipedream's serverless platform allows for the creation of complex workflows, integrating Spoke Phone with a multitude of other apps, triggering actions based on events such as incoming calls or messages, and even processing data with built-in code steps.
Connect Spoke Phone#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
spoke_phone: {
type: "app",
app: "spoke_phone",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://integration.spokephone.com/users`,
headers: {
Authorization: `Bearer ${this.spoke_phone.$auth.oauth_access_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})