Integrate the SmartEngage API with the ServiceNow API

Setup the SmartEngage API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate SmartEngage and ServiceNow remarkably fast. Free for developers.

Popular SmartEngage and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of SmartEngage #

The SmartEngage API enables automated interactions with customers across multiple channels like email, SMS, and push notifications. It focuses on unifying these channels to provide a cohesive messaging experience. Utilizing the API in Pipedream allows you to craft workflows that respond to customer behavior, synchronize data across platforms, and send targeted communications, all in real-time. With Pipedream's serverless platform, you can trigger these workflows based on events from other apps, process the data, and call the SmartEngage API without managing infrastructure.

Connect SmartEngage #

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    smartengage: {
      type: "app",
      app: "smartengage",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.smartengage.com/avatars/list`,
      headers: {
        Authorization: `Bearer ${this.smartengage.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})