Integrate the SignalWire API with the Zendesk API

Setup the SignalWire API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SignalWire and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect SignalWire with Zendesk#

Create Ticket with Zendesk API on New Phone Call from SignalWire API

SignalWire + Zendesk

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Create Ticket with Zendesk API on New Text Message from SignalWire API

SignalWire + Zendesk

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Create Video Conference with SignalWire API on New Ticket (Instant) from Zendesk API

Zendesk + SignalWire

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Create Video Conference with SignalWire API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SignalWire

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Create Video Conference with SignalWire API on Ticket Closed (Instant) from Zendesk API

Zendesk + SignalWire

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Popular SignalWire and Zendesk Triggers#

New Phone Call from the SignalWire API

Emits an event when a new phone call has been logged

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New Text Message from the SignalWire API

Emit new event when a new text message arrives

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular SignalWire and Zendesk Actions#

Create Video Conference with the SignalWire API

Creates a video conference on SignalWire. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Validate Phone Number with the SignalWire API

Validates a given phone number. Can optionally include carrier and caller ID information. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of SignalWire#

The SignalWire API provides powerful communication capabilities, allowing developers to send and receive text messages, make voice calls, and manage telephony features programmatically. On Pipedream, you can leverage these functionalities to create serverless workflows that integrate with numerous apps and services. With Pipedream's easy-to-use interface and robust connectivity options, you can build automated processes that trigger from various events and perform actions using SignalWire without managing infrastructure.

Connect SignalWire#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    signalwire: {
      type: "app",
      app: "signalwire",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.signalwire.$auth.domain}.signalwire.com/api/relay/rest/number_groups`,
      headers: {
        "Accept": `application/json`,
      },
      auth: {
        username: `${this.signalwire.$auth.project_id}`,
        password: `${this.signalwire.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})