Integrate the Sendbird API with the Zendesk API

Setup the Sendbird API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Sendbird and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Sendbird with Zendesk#

List messages with Sendbird API on New Ticket (Instant) from Zendesk API

Zendesk + Sendbird

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List messages with Sendbird API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Sendbird

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List messages with Sendbird API on Ticket Closed (Instant) from Zendesk API

Zendesk + Sendbird

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List messages with Sendbird API on Ticket Pended (Instant) from Zendesk API

Zendesk + Sendbird

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List messages with Sendbird API on Ticket Solved (Instant) from Zendesk API

Zendesk + Sendbird

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Popular Sendbird and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Sendbird and Zendesk Actions#

List messages with the Sendbird API

Retrieves a list of past messages of a specific channel. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Send message with the Sendbird API

Sends a message to a channel. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Sendbird#

The Sendbird API provides programmatic access to advanced chat features, enabling the creation and management of in-app messaging for community forums, customer support, or any other chat-based interaction. By leveraging the Sendbird API on Pipedream, you can automate user management, message and channel handling, and event tracking. Pipedream's serverless platform simplifies these automations, offering a way to integrate chat functionalities with other services, trigger workflows from chat events, and handle real-time data processing without writing extensive infrastructure code.

Connect Sendbird#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendbird: {
      type: "app",
      app: "sendbird",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://gate.sendbird.com/api/v2/applications`,
      headers: {
        "SENDBIRDORGANIZATIONAPITOKEN": `${this.sendbird.$auth.organization_api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})