Screendesk
Making customer support teams more productive.
Integrate the Screendesk API with the Zendesk API
Setup the Screendesk API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Screendesk and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect Screendesk with Zendesk#
Popular Screendesk and Zendesk Triggers#
Emit new event when a new recording is created is sent or received.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Overview of Screendesk#
The Screendesk API lets you automate customer support tasks directly within your apps or websites. Imagine streamlining interactions like ticket creation, response tracking, and support analytics. With Pipedream, you can easily craft workflows that interact with the Screendesk API to enhance customer support efficiency, trigger actions based on ticket status, or synchronize support data with other tools.
Connect Screendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
screendesk: {
type: "app",
app: "screendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.screendesk.io/api/v1/me`,
headers: {
Authorization: `Bearer ${this.screendesk.$auth.api_token}`,
"Accept": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})