Screendesk

Making customer support teams more productive.

Integrate the Screendesk API with the Snowflake API

Setup the Screendesk API trigger to run a workflow which integrates with the Snowflake API. Pipedream's integration platform allows you to integrate Screendesk and Snowflake remarkably fast. Free for developers.

Retrieve A Recording with Screendesk API on New Row from Snowflake API
Snowflake + Screendesk
 
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Retrieve A Recording with Screendesk API on New Query Results from Snowflake API
Snowflake + Screendesk
 
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Insert Multiple Rows with Snowflake API on New Recording from Screendesk API
Screendesk + Snowflake
 
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Insert Single Row with Snowflake API on New Recording from Screendesk API
Screendesk + Snowflake
 
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Retrieve A Recording with Screendesk API on Failed Task in Schema from Snowflake API
Snowflake + Screendesk
 
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New Recording from the Screendesk API

Emit new event when a new recording is created is sent or received.

 
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New Row from the Snowflake API

Emit new event when a row is added to a table

 
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New Query Results from the Snowflake API

Run a SQL query on a schedule, triggering a workflow for each row of results

 
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Failed Task in Schema from the Snowflake API

Emit new events when a task fails in a database schema

 
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New Database from the Snowflake API

Emit new event when a database is created

 
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Retrieve A Recording with the Screendesk API

Get a specific recording See the documentation

 
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Insert Multiple Rows with the Snowflake API

Insert multiple rows into a table

 
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Insert Single Row with the Snowflake API

Insert a row into a table

 
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Overview of Screendesk

The Screendesk API lets you automate customer support tasks directly within your apps or websites. Imagine streamlining interactions like ticket creation, response tracking, and support analytics. With Pipedream, you can easily craft workflows that interact with the Screendesk API to enhance customer support efficiency, trigger actions based on ticket status, or synchronize support data with other tools.

Connect Screendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    screendesk: {
      type: "app",
      app: "screendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.screendesk.io/api/v1/me`,
      headers: {
        Authorization: `Bearer ${this.screendesk.$auth.api_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Overview of Snowflake

Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.

Getting Started

1. Create a user, role and warehouse in Snowflake

Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

2. Enter those details in Pipedream

Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.

You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.

3. Build your first workflow

Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.

Learn more at Pipedream University.

Connect Snowflake

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import { promisify } from 'util'
import snowflake from 'snowflake-sdk'

export default defineComponent({
  props: {
    snowflake: {
      type: "app",
      app: "snowflake",
    }
  },
  async run({steps, $}) {
    const connection = snowflake.createConnection({
      ...this.snowflake.$auth,
      application: "PIPEDREAM_PIPEDREAM",
    })
    const connectAsync = promisify(connection.connect)
    await connectAsync()
    
    async function connExecuteAsync(options) {
      return new Promise((resolve, reject) => {
        connection.execute({
          ...options,
          complete: function(err, stmt, rows) {
            if (err) {
              reject(err)
            } else {
              resolve({stmt, rows})
            }
          }
        })
      })
    }
    
    // See https://docs.snowflake.com/en/user-guide/nodejs-driver-use.html#executing-statements
    const { rows } = await connExecuteAsync({
      sqlText: `SELECT CURRENT_TIMESTAMP()`,
    })
    return rows
  },
})