SalesLens
Optimize Call Center Performance with AI-Driven Quality Monitoring
Integrate the SalesLens API with the Zendesk API
Setup the SalesLens API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SalesLens and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect SalesLens with Zendesk#
Popular SalesLens and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular SalesLens and Zendesk Actions#
Uploads a conversation recording. See the documentation
Uploads a transcript of the conversation. See the documentation
Overview of SalesLens#
SalesLens is an analytics platform designed to help you understand and engage with your customers. By analyzing customer interactions, SalesLens provides insights that can lead to more effective sales strategies and improved customer engagement. With the SalesLens API, you can access customer data, manage accounts, and trigger personalized actions based on customer behavior. In Pipedream, you can leverage this capability to create automated workflows that respond to data events in real-time, integrate with other apps, or process large datasets asynchronously.
Connect SalesLens#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
saleslens: {
type: "app",
app: "saleslens",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.saleslens.io/api/access_token/employees`,
headers: {
"Authorization": `${this.saleslens.$auth.api_token}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})