Integrate the PhoneBurner API with the ServiceNow API

Setup the PhoneBurner API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate PhoneBurner and ServiceNow remarkably fast. Free for developers.

Popular PhoneBurner and ServiceNow Actions#

Create Contact with the PhoneBurner API

Create a contact. See the documentation

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Contact with the PhoneBurner API

Get a specific contact. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Contacts with the PhoneBurner API

Get a list of contacts. See the documentation

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Overview of PhoneBurner#

The PhoneBurner API provides programmatic access to call center functionality, allowing you to manage contacts, handle dial sessions, and interact with call logs. With Pipedream, you can automate workflows that respond to events in PhoneBurner or orchestrate PhoneBurner actions based on triggers from other apps. This melds the power of cloud telephony with broad integration possibilities, unlocking productivity gains and streamlined operations.

Connect PhoneBurner#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    phoneburner: {
      type: "app",
      app: "phoneburner",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://www.phoneburner.com/rest/1/members/`,
      headers: {
        Authorization: `Bearer ${this.phoneburner.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})