Moxie
Moxie is a set of stupid-good tools work for you. Features Client management Invoices Project management Time tracking Accounting Collaborators Proposals & more.
Go to siteMoxie API Integrations
Build and run workflows using the Moxie API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Moxie API provides tools to facilitate customer engagement through chat and messaging services. With this API, you can integrate real-time chat capabilities, manage conversations, and leverage customer data to provide personalized support. On Pipedream, you can use the Moxie API to create automated workflows that respond to events in Moxie, such as new messages or chat engagements, and connect them with other services to enhance customer support, automate responses, and streamline communication processes.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
moxie: {
type: "app",
app: "moxie",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.moxie.$auth.base_url}action/clients/list`,
headers: {
"X-API-KEY": `${this.moxie.$auth.api_key}`,
},
})
},
})
Choose an API to Connect with Moxie API#
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Example Use Cases#
Automated Customer Support Ticket Creation: When a new chat starts on Moxie, trigger a Pipedream workflow to create a support ticket in a tool like Zendesk or Help Scout. This allows customer support teams to track and follow up on issues efficiently, ensuring that no customer query goes unanswered.
Real-time Chat Analysis and Reporting: Analyze the content of chats in real-time by connecting Moxie to a sentiment analysis API like ParallelDots. Each time a chat concludes, the workflow can send the transcript to the sentiment analysis service and log the results in a Google Sheet or Data Store in Pipedream. This can help gauge customer satisfaction and improve service quality.
Customer CRM Integration: Sync chat interactions to a CRM like Salesforce or HubSpot. Each time a chat session ends, the workflow can extract relevant customer information and update their CRM record. This ensures that sales and support teams have the latest information on customer preferences and history.
Authentication#
Moxie uses API keys for authentication. When you connect your Moxie account, Pipedream securely stores the keys so you can easily authenticate to Moxie APIs in both code and no-code steps.
To retrieve your API Key and Base URL,
- Navigate to your Moxie account and sign in
- Pull up the “Workspace settings” menu on the bottom left
- Go to “Connected Apps” > “Integrations” > "Enable custom integrations"