LiveSession
The fastest way to analyze and optimize customer experience.
Integrate the LiveSession API with the Zendesk API
Setup the LiveSession API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate LiveSession and Zendesk remarkably fast. Free for developers.
Popular LiveSession and Zendesk Triggers#
Emit new event when a new session is created in LiveSession. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Overview of LiveSession#
LiveSession is an app that allows you to understand user behavior through session replays and analytics. With its API, you can retrieve session data, manage users, and more. Integrating LiveSession with Pipedream lets you automate actions based on user interactions, compile analytics, or trigger workflows in other apps based on session insights. This can be immensely valuable for support teams, product managers, and UX designers seeking to improve user experience.
Connect LiveSession#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
livesession: {
type: "app",
app: "livesession",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.livesession.io/v1/sessions`,
headers: {
Authorization: `Bearer ${this.livesession.$auth.api_token}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})