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LiveAgent

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.

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ServiceNow

Integrate the LiveAgent API with the ServiceNow API

Setup the LiveAgent API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate LiveAgent and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect LiveAgent with ServiceNow

Create Table Record with ServiceNow API on New Customer from LiveAgent API
LiveAgent + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Customer from LiveAgent API
LiveAgent + ServiceNow
 
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Get Table Records with ServiceNow API on New Customer from LiveAgent API
LiveAgent + ServiceNow
 
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Update Table Record with ServiceNow API on New Customer from LiveAgent API
LiveAgent + ServiceNow
 
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Popular LiveAgent and ServiceNow Triggers

New Customer from the LiveAgent API

Emit new event on each new customer.

 
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Popular LiveAgent and ServiceNow Actions

Create Customer with the LiveAgent API

Creates a customer. See docs here

 
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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

 
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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

 
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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

 
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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

 
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Overview of LiveAgent

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of ServiceNow

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})
Pipedream, Inc. — San Francisco, CA
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