LiveAgent
LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.
Go to siteLiveAgent API Integrations
Build and run workflows using the LiveAgent API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Choose an API to Connect with LiveAgent API#
1-24of2,000+apps by most popular
Example Use Cases#
Ticket Management Automation: Automatically create tickets in LiveAgent when customer inquiries come in through other channels. For example, connect LiveAgent to a Slack channel where customer messages are flagged for support; Pipedream can listen for these flags and create corresponding tickets in LiveAgent, ensuring that no request is missed.
Synchronize Customer Data: Keep your customer data in sync across different platforms. With the LiveAgent API on Pipedream, you can design a workflow that updates customer records in a CRM like Salesforce whenever ticket statuses change in LiveAgent, providing a cohesive view of customer interactions and support history.
Customer Feedback Analysis: Analyze customer feedback and sentiment by connecting LiveAgent to an AI service like Google's Natural Language API. After a ticket is resolved, use Pipedream to send the closing messages to the AI service for sentiment analysis, and then log this data in a data store or a tool like Google Sheets for trend analysis and reporting.
Popular LiveAgent Integrations#
Authentication#
LiveAgent uses API keys for authentication. When you connect your LiveAgent account, Pipedream securely stores the keys so you can easily authenticate to LiveAgent APIs in both code and no-code steps.
- You can find your API Key in Configuration > System > API in your LiveAgent account.
- Your domain is
12345678if your Live Agent URL ishttps://12345678.ladesk.com/