Integrate the JustCall API with the Zendesk API

Setup the JustCall API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate JustCall and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect JustCall with Zendesk#

Create Contact with JustCall API on New Ticket (Instant) from Zendesk API

Zendesk + JustCall

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Create Contact with JustCall API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + JustCall

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Create Contact with JustCall API on Ticket Closed (Instant) from Zendesk API

Zendesk + JustCall

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Create Contact with JustCall API on Ticket Pending (Instant) from Zendesk API

Zendesk + JustCall

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Create Contact with JustCall API on Ticket Solved (Instant) from Zendesk API

Zendesk + JustCall

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Popular JustCall and Zendesk Triggers#

New Missed Call (Instant) from the JustCall API

Emit new event when a call is missed.

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New Text Received (Instant) from the JustCall API

Emit new event when a new text message is received.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular JustCall and Zendesk Actions#

Create Contact with the JustCall API

Add a contact to your existing JustCall Sales Dialer campaign. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Text Message with the JustCall API

Send a text from your JustCall SMS capabled number. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of JustCall#

The JustCall API allows for the automation and integration of telephony services into diverse workflows, enabling users to effectively manage calls and SMS within their business processes. By leveraging Pipedream's capabilities, one can create custom event-driven automation that responds to various triggers from JustCall, such as incoming/outgoing call events or new SMS messages, and connects them with over 300+ apps available on the Pipedream platform. This enables seamless data flow and interaction between JustCall and CRM systems, helpdesk software, marketing automation tools, and more, optimizing communication strategies and improving customer engagement.

Connect JustCall#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    justcall: {
      type: "app",
      app: "justcall",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.justcall.io/v1/users/list`,
      headers: {
        "Accept": `application/json`,
        "Authorization": `${this.justcall.$auth.api_key}:${this.justcall.$auth.api_secret}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})