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Jira Service Desk

Work with Jira Service Desk-specific entities, such as requests.

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ServiceNow

Integrate the Jira Service Desk API with the ServiceNow API

Setup the Jira Service Desk API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Jira Service Desk and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Jira Service Desk with ServiceNow

Create Table Record with ServiceNow API on New Request Created from Jira Service Desk API
Jira Service Desk + ServiceNow
 
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Create Table Record with ServiceNow API on Request Status Updated from Jira Service Desk API
Jira Service Desk + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Request Created from Jira Service Desk API
Jira Service Desk + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on Request Status Updated from Jira Service Desk API
Jira Service Desk + ServiceNow
 
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Get Table Records with ServiceNow API on New Request Created from Jira Service Desk API
Jira Service Desk + ServiceNow
 
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Popular Jira Service Desk and ServiceNow Triggers

New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

 
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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

 
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Popular Jira Service Desk and ServiceNow Actions

Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

 
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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

 
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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

 
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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

 
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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

 
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Overview of Jira Service Desk

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of ServiceNow

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})
Pipedream, Inc. — San Francisco, CA
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