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IMAP

Connect Pipedream to any IMAP email provider to trigger custom workflows.

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Zendesk

Integrate the IMAP API with the Zendesk API

Setup the IMAP API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate IMAP and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect IMAP with Zendesk

Create Ticket with Zendesk API on New Email from IMAP API
IMAP + Zendesk
 
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Delete Ticket with Zendesk API on New Email from IMAP API
IMAP + Zendesk
 
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Update Ticket with Zendesk API on New Email from IMAP API
IMAP + Zendesk
 
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Popular IMAP and Zendesk Triggers

New Email from the IMAP API

Emit new event for each new email in a mailbox

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Popular IMAP and Zendesk Actions

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of IMAP

Using Pipedream's IMAP API, developers can automate interactions with their email inbox, enabling serverless workflows that perform actions based on incoming emails. This could include parsing email contents, triggering events upon receiving emails from specific senders, attaching labels, and much more. By leveraging IMAP, Pipedream can act as a bridge between your email and other services, streamlining processes that would otherwise require manual intervention.

Connect IMAP

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import { once } from "events";
import imaps from "imap-simple";
import cycle from "cycle";

export default defineComponent({
  props: {
    imap: {
      type: "app",
      app: "imap",
    }
  },
  async run({steps, $}) {
    const { host, port, email, password } = this.imap.$auth;

    const connection = await imaps.connect({
      imap: {
        host,
        port,
        user: email,
        password,
        tls: true,
        tlsOptions: { servername: host },
        authTimeout: 3000
      },
    });

    const boxes = await connection.getBoxes();
    // Filter out circular references to parents
    const filteredBoxes = cycle.decycle(boxes);
    $.export("results", filteredBoxes);

    connection.end();
    await once(connection.imap, "end");
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})
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