Helpspace
Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork.
Go to siteHelpspace API Integrations
Build and run workflows using the Helpspace API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Helpspace API facilitates seamless integration of customer support functionalities into various platforms. With Pipedream, you can harness this API to automate ticket tracking, customer communication, and support resource management. By connecting Helpspace to other apps, you can streamline support workflows, sync data across services, and even trigger actions based on customer interactions or support metrics.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
helpspace: {
type: "app",
app: "helpspace",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpspace.com/api/v1/customers`,
headers: {
Authorization: `Bearer ${this.helpspace.$auth.access_token}`,
"Hs-Client-Id": `${this.helpspace.$auth.client_id}`,
},
})
},
})
Choose an API to Connect with Helpspace API#
1-24of2,000+apps by most popular
Example Use Cases#
Automated Ticket Creation from Emails: Set up a Pipedream workflow that listens for incoming emails and automatically generates support tickets in Helpspace. This allows for a rapid response time and ensures that no customer queries slip through the cracks.
Sync Support Tickets with a CRM: With Pipedream, you can connect Helpspace to a CRM like Salesforce. Whenever a support ticket is updated or closed in Helpspace, the corresponding customer record in Salesforce is updated, keeping all teams in sync about customer issues.
Slack Alerts for High-Priority Tickets: Create a workflow in Pipedream where high-priority support tickets in Helpspace trigger instant notifications in a designated Slack channel, allowing your support team to quickly mobilize and address urgent customer concerns.
Popular Helpspace Integrations#
Popular Helpspace Triggers#
Emit new event when a new customer signs up on Helpspace. Note: Users may only have one active Helpspace webhook at a time. See the documentation
Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation
Popular Helpspace Actions#
Updates a customer's details in Helpspace. See the documentation
Authentication#
Helpspace uses API keys for authentication. When you connect your Helpspace account, Pipedream securely stores the keys so you can easily authenticate to Helpspace APIs in both code and no-code steps.
To retrieve your Client ID and Access Token,
- Navigate to your HelpSpace account and sign in
- Go to “Settings” > “Access Tokens”