Integrate the HelpCrunch API with the ServiceNow API

Setup the HelpCrunch API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate HelpCrunch and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect HelpCrunch with ServiceNow#

Create Table Record with ServiceNow API on Chat Status Updated from HelpCrunch API

HelpCrunch + ServiceNow

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Create Table Record with ServiceNow API on New Chat from HelpCrunch API

HelpCrunch + ServiceNow

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Create Table Record with ServiceNow API on New Customer from HelpCrunch API

HelpCrunch + ServiceNow

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Get Table Record By SysId with ServiceNow API on Chat Status Updated from HelpCrunch API

HelpCrunch + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Chat from HelpCrunch API

HelpCrunch + ServiceNow

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Popular HelpCrunch and ServiceNow Triggers#

Chat Status Updated from the HelpCrunch API

Emit new event when the status of a chat is updated. See the documentation

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New Chat from the HelpCrunch API

Emit new event when a new chat is created. See the documentation

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New Customer from the HelpCrunch API

Emit new event when a new customer is created. See the documentation

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Popular HelpCrunch and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Create Customer with the HelpCrunch API

Creates a new customer record within the Helpcrunch platform. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Find or Create Customer with the HelpCrunch API

Search for an existing customer within Helpcrunch platform, if no match is found it creates a new customer record. See the documentation

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Overview of HelpCrunch #

The HelpCrunch API provides a platform for customer communication, enabling automation of messaging, data synchronization, and customer support activities. It allows you to create and update users, send messages, and manage conversations directly through API calls. Integrating HelpCrunch with Pipedream lets you connect these capabilities to hundreds of other apps, streamlining workflows that can respond dynamically to customer interactions, sync data across platforms, or trigger communications based on specific events.

Connect HelpCrunch #

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    helpcrunch: {
      type: "app",
      app: "helpcrunch",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpcrunch.com/v1/organization`,
      headers: {
        Authorization: `Bearer ${this.helpcrunch.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})