Heap
Fuel product growth and team agility. Heap automatically captures web and mobile app behavioral data. Retroactively analyze behavioral data without writing code.
Integrate the Heap API with the Zendesk API
Setup the Heap API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Heap and Zendesk remarkably fast. Free for developers.
Popular Heap and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Heap#
The Heap API enables you to automate and integrate your user analytics data with other applications. With Heap, you can extract insights on how users interact with your product, track events without code, and funnel this data into your CRM, marketing tools, or custom dashboards. It's about connecting the dots between user actions and your strategic moves. Heap's API lets you push or pull data, so you're always up-to-date on user behavior and can personalize user experiences at scale.
Connect Heap#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
heap: {
type: "app",
app: "heap",
}
},
async run({steps, $}) {
// From the docs: https://docs.heap.io/reference#track-1
// "Requests are limited to 30 requests per 30 seconds per identity per app_id"
return await axios($, {
method: "POST",
url: `https://heapanalytics.com/api/track`,
headers: {
"Content-Type": "application/json",
},
data: {
app_id: this.heap.$auth.app_id,
identity: params.identity,
event: params.event,
timestamp: params.timestamp || (new Date()).toISOString(),
properties: params.properties,
}
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})