Integrate the Gleap API with the Zendesk API

Setup the Gleap API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Gleap and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Gleap with Zendesk#

Create Ticket with Zendesk API on New Feedback Created from Gleap API

Gleap + Zendesk

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Create Ticket with Zendesk API on New Feedback Updated from Gleap API

Gleap + Zendesk

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Create Track Event with Gleap API on New Ticket (Instant) from Zendesk API

Zendesk + Gleap

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Create Track Event with Gleap API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Gleap

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Create Track Event with Gleap API on Ticket Closed (Instant) from Zendesk API

Zendesk + Gleap

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Popular Gleap and Zendesk Triggers#

New Feedback Created from the Gleap API

Emit new event when a feedback is created.

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New Feedback Updated from the Gleap API

Emit new event when an existing feedback is updated.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Gleap and Zendesk Actions#

Create Track Event with the Gleap API

Creates a new track event in Gleap. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Gleap#

The Gleap API allows for the seamless integration of customer feedback into your product development cycle. With Gleap, you can collect bug reports, feature requests, and general feedback, all enriched with screenshots, replay videos, and logs to give you comprehensive insights into user experiences. In Pipedream, you can harness this API to automate workflows, connect feedback to your issue trackers or communication platforms, and analyze data to inform product improvements.

Connect Gleap#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    gleap: {
      type: "app",
      app: "gleap",
    }
  },
  async run({steps, $}) {
    const data = {
      "userId": `1234`,
      "name": `John Doe`,
      "email": `john@doe.com`,
      "value": `1927`,
      "phone": `+1 (129) 18283 8292`,
      "createdAt": `2022-09-28T10:11:18.156Z`,
    }
    return await axios($, {
      url: `https://api.gleap.io/projects `,
      headers: {
        Authorization: `Bearer ${this.gleap.$auth.oauth_access_token}`,
        "Api-Token": `${this.gleap.$auth.secret_api_token}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})