Gladia
Audio Intelligence API for companies.
Integrate the Gladia API with the Zendesk API
Setup the Gladia API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Gladia and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect Gladia with Zendesk#
Popular Gladia and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Gladia and Zendesk Actions#
Sends audio to Gladia for transcription and optional translation. See the documentation
Overview of Gladia#
The Gladia API offers a suite of AI-powered capabilities, including image recognition, text analysis, and language processing. With its integration on Pipedream, you can build serverless workflows to automate tasks like content moderation, data enrichment, and real-time translations. Leverage Gladia's AI functions within Pipedream to create powerful, event-driven workflows that respond to various triggers such as webhooks, schedules, or app events.
Connect Gladia#
import { axios } from "@pipedream/platform"
import FormData from 'form-data';
const form = new FormData();
form.append('audio_url', 'http://files.gladia.io/example/audio-transcription/split_infinity.wav');
form.append('toggle_diarization', 'true');
export default defineComponent({
props: {
gladia: {
type: "app",
app: "gladia",
}
},
async run({steps, $}) {
return await axios($, {
method: "post",
url: `https://api.gladia.io/audio/text/audio-transcription/`,
headers: {
...form.getHeaders(),
"x-gladia-key": `${this.gladia.$auth.api_key}`,
},
data: form
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})