Integrate the Firmao API with the Zendesk API

Setup the Firmao API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Firmao and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Firmao with Zendesk#

Create Customer with Firmao API on New Ticket (Instant) from Zendesk API

Zendesk + Firmao

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Create Customer with Firmao API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Firmao

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Create Customer with Firmao API on Ticket Closed (Instant) from Zendesk API

Zendesk + Firmao

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Create Customer with Firmao API on Ticket Pending (Instant) from Zendesk API

Zendesk + Firmao

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Create Customer with Firmao API on Ticket Solved (Instant) from Zendesk API

Zendesk + Firmao

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Popular Firmao and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Customer from the Firmao API

Emit new event when a new customer is created. See the documentation

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Offer from the Firmao API

Emit new event when a new offer is created. See the documentation

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Popular Firmao and Zendesk Actions#

Create Customer with the Firmao API

Create a new company customer. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Offer with the Firmao API

Create a new quote/offer. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Task with the Firmao API

Create a new task for the organization. See the documentation

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Overview of Firmao#

The Firmao API allows for the integration of Firmao's CRM and ERP features into Pipedream's serverless platform, enabling the automation of tasks such as managing contacts, projects, tasks, invoices, and timesheets. By leveraging Pipedream's capabilities, users can create custom workflows that respond to events in Firmao, or orchestrate actions between Firmao and other apps to streamline business processes.

Connect Firmao#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    firmao: {
      type: "app",
      app: "firmao",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://system.firmao.net/${this.firmao.$auth.organization_id}/svc/v1/contacts`,
      auth: {
        username: `${this.firmao.$auth.api_login}`,
        password: `${this.firmao.$auth.api_password}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})