Integrate the DevRev API with the Zendesk API

Setup the DevRev API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate DevRev and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect DevRev with Zendesk#

Create Comment with DevRev API on New Ticket (Instant) from Zendesk API

Zendesk + DevRev

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Create Comment with DevRev API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + DevRev

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Create Comment with DevRev API on Ticket Closed (Instant) from Zendesk API

Zendesk + DevRev

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Create Comment with DevRev API on Ticket Pending (Instant) from Zendesk API

Zendesk + DevRev

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Create Comment with DevRev API on Ticket Solved (Instant) from Zendesk API

Zendesk + DevRev

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Popular DevRev and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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New Comment Created (Instant) from the DevRev API

Emit new event when a new comment is created in DevRev.

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Popular DevRev and Zendesk Actions#

Create Comment with the DevRev API

Creates a new comment on a work item in DevRev. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Issue with the DevRev API

Creates a new issue in DevRev. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Opportunity with the DevRev API

Creates a new opportunity in DevRev. See the documentation

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Overview of DevRev#

The DevRev API bridges the gap between developers and customers, enabling teams to interact with customer data, handle support issues, and integrate with various development workflows. Within Pipedream, you can wield this API to automate tasks like syncing customer feedback with your issue trackers, updating CRM records, or triggering custom notifications based on customer interactions.

Connect DevRev#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    devrev: {
      type: "app",
      app: "devrev",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.devrev.ai/dev-users.self`,
      headers: {
        "Authorization": `${this.devrev.$auth.personal_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})