Integrate the CleverTap API with the Zendesk API

Setup the CleverTap API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate CleverTap and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect CleverTap with Zendesk#

Create Or Update User with CleverTap API on New Ticket (Instant) from Zendesk API

Zendesk + CleverTap

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Create Or Update User with CleverTap API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + CleverTap

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Create Or Update User with CleverTap API on Ticket Closed (Instant) from Zendesk API

Zendesk + CleverTap

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Create Or Update User with CleverTap API on Ticket Pending (Instant) from Zendesk API

Zendesk + CleverTap

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Create Or Update User with CleverTap API on Ticket Solved (Instant) from Zendesk API

Zendesk + CleverTap

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Popular CleverTap and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular CleverTap and Zendesk Actions#

Create Or Update User with the CleverTap API

Create or update an user. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Upload Events with the CleverTap API

Upload events. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of CleverTap#

CleverTap offers a powerful suite of tools for user engagement and analytics that can help you track user activities, segment users, and run targeted campaigns. Integrating Clevertap with Pipedream allows you to automate interactions with users, synchronize data across platforms, and create personalized marketing strategies. You can trigger workflows with real-time events, analyze user behavior, and leverage Pipedream's ability to connect to hundreds of other apps to enrich and act on your CleverTap data.

Connect CleverTap#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    clevertap: {
      type: "app",
      app: "clevertap",
    }
  },
  async run({steps, $}) {
    const data = {
      "event_name": `App Launched`,
      "from": 20171201,
      "to": 20231225,
    }
    return await axios($, {
      method: "post",
      url: `https://${this.clevertap.$auth.region}.clevertap.com/1/profiles.json`,
      headers: {
        "X-CleverTap-Account-Id": `${this.clevertap.$auth.project_id}`,
        "X-CleverTap-Passcode": `${this.clevertap.$auth.pass_code}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})