Capsule
CRM Made Simple
Integrate the Capsule API with the Zendesk API
Setup the Capsule API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Capsule and Zendesk remarkably fast. Free for developers.
Popular Capsule and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Capsule#
The Capsule API provides access to a treasure trove of customer relationship management (CRM) functions. Through Pipedream's serverless platform, it becomes fantastically simple to automate interactions with your Capsule CRM data. Envision syncing contacts, managing cases, tracking sales opportunities, or even automating follow-up emails based on customer behavior. The workflows created can be both time-saving and insightful, providing not just automation but also analytics on customer engagements.
Connect Capsule#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
capsule: {
type: "app",
app: "capsule",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.capsulecrm.com/api/v2/users/current`,
headers: {
Authorization: `Bearer ${this.capsule.$auth.oauth_access_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})