Canny
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Go to siteCanny API Integrations
Build and run workflows using the Canny API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Canny API provides programmatic access to Canny's customer feedback management platform. With it, you can automate the collection, analysis, and response to user feedback. This includes creating posts, voting on behalf of users, fetching boards, and managing comments and tags. Such integrations can streamline how you gather insights and act on user suggestions, making sure the voice of the customer is heard and addressed efficiently.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
canny: {
type: "app",
app: "canny",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://canny.io/api/v1/boards/list`,
params: {
apiKey: `${this.canny.$auth.api_key}`,
},
})
},
})
Choose an API to Connect with Canny API#
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Example Use Cases#
Feedback Loop Automation: Trigger a workflow on Pipedream when a new feedback post is created on Canny. This can be further integrated to notify a Slack channel, create a task in a project management tool like Trello, or log the feedback in a Google Sheet for review during product meetings.
Customer Support Enhancement: When a customer support ticket in Zendesk or another service mentions a feature request or bug, automatically check Canny for related posts and link them. If none exist, create a new feedback post in Canny, ensuring the team is aware of customer needs and can prioritize them accordingly.
Product Roadmap Planning: On a schedule, compile votes and comments from Canny and feed them into a BI tool like Google Data Studio or Tableau. Analyze trends to inform product roadmap decisions, ensuring that the most requested features are given priority.
Authentication#
Canny uses API keys for authentication. When you connect your Canny account, Pipedream securely stores the keys so you can easily authenticate to Canny APIs in both code and no-code steps.
API requests must be authenticated by including your secret API key. You can find your secret API key in Your Canny Subdomain > Settings > Integrations > API & Webhooks. This key is secret, so be careful not to share it publicly and don't store it in the client side of your app.