Amazon Alexa
Alexa is Amazon’s cloud-based voice service available on hundreds of millions of devices from Amazon and third-party device manufacturers. With Alexa, you can build natural voice experiences
Integrate the Amazon Alexa API with the Zendesk API
Setup the Amazon Alexa API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Amazon Alexa and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect Amazon Alexa with Zendesk#
Popular Amazon Alexa and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Amazon Alexa and Zendesk Actions#
Get the results of the specified simulation for an Alexa skill. See the documentation
Simulate a dialog from an Alexa-enabled device and receive the skill response for the specified example utterance. See the documentation
Overview of Amazon Alexa#
The Amazon Alexa API connects your Pipedream workflows to Alexa's smart capabilities, enabling you to build voice-driven interactions and extend the functionality of Alexa Skills. Interact with users through their Alexa devices, manage and update Skills, or harness Alexa's smart home control. With Pipedream's serverless platform, you can create complex workflows that respond to Alexa events, trigger actions in other services, or process voice commands for custom outcomes.
Connect Amazon Alexa#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
amazon_alexa: {
type: "app",
app: "amazon_alexa",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.amazonalexa.com/v1/skills/{{your_skill_id}}/credentials`, //for testing: amzn1.ask.skill.94225570-3d93-4671-acb0-34160d640740
headers: {
Authorization: `Bearer ${this.amazon_alexa.$auth.oauth_access_token}`,
"Accept": `application/json`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})